Quality Assurance Supervisor

Jacuzzi Group is a leading global manufacturer, specializing in hot tubs, swim spas, baths, showers, saunas, and pool equipment. With a diverse portfolio of well-known brands and over 65 years of experience, we are dedicated to providing innovative wellness products to consumers worldwide. We’re currently seeking a highly skilled and experienced Quality Assurance Supervisor to join our team.

In this role, the Quality Assurance Supervisor will be responsible for leading all quality inspection and assurance activities to ensure that every product manufactured at the facility meets or exceeds Jacuzzi standards and customer expectations. This role will oversee inspection staff, drive root cause and corrective actions, and lead continuous improvement initiatives focused on defect prevention, scrap reduction, and compliance.

The QA Supervisor will partner closely with Engineering, Production, and Operations leadership to sustain world-class quality systems and develop a culture of accountability, continuous improvement, and customer focus.

KEY DUTIES AND RESPONSIBILITIES

• Lead Quality Team: Oversee and guide quality inspectors involved in receiving, in-process, and final inspections. Deliver training, constructive feedback, and mentoring to cultivate a high-performing team.
• Drive Defect Reduction: Partner with production and engineering to reduce scrap rates and sustain improvements (with an emphasis vacuum forming, foaming, trimming, and packaging).
• Investigations & Root Cause Analysis: Lead and document investigations of product non-conformances, customer complaints, and internal/external audit findings using tools such as 5-Why, Fishbone, and DMAIC.
• Compliance & Standards: Guarantee compliance with Jacuzzi's Quality System requirements, CSA/IAPMO product standards, ASTM/ANSI testing methods, and company standards for the performance of shower pans.
• Audit & Continuous Improvement: Take the lead in planning and conducting internal audits, supplier assessments, and product assurance evaluations. Propel the implementation of corrective and preventive actions (CAPA) to enhance quality and performance.
• Process Support: Develop, evaluate, and enhance SOPs, work instructions, inspection techniques, and quality documentation specifically for shower pan processes.
• Data-Driven Decisions: Track and analyze quality metrics, including scrap rate, rework, and Cost of Poor Quality (CoPQ). Provide regular reports to plant and corporate leadership.
• Customer Focus: Address quality escalations promptly, collaborate with our customer service team, and guarantee swift resolution of complaints through effective corrective actions.
• Support New Product Launches: Partner with Engineering to validate first articles, prototypes, and new product designs, ensuring specifications and tolerances are met before release to production.
• 20% domestic travel may be required
• Other duties as assigned

Requirements

Experience required:

•  Bachelor’s degree preferred (Engineering, Quality, or related field). Equivalent experience considered.
• 5+ years of quality assurance experience in a manufacturing environment (plastics, composites, or building products strongly preferred).
• 2+ years of supervisory/leadership experience.
• Strong knowledge of quality systems, inspection tools, and root cause/corrective action methodologies.
• ·Familiarity with ASTM, ANSI, CSA, or IAPMO standards for plumbing/building products preferred.
• Proficiency with Microsoft Office, SPC software, and data analysis tools.
• Lean Six Sigma experience (Green Belt preferred).
• Strong interpersonal, leadership, and communication skills.
• Proficiency in Spanish is strongly preferred.

Compensation:

Salary starting at $67,000+ (based on experience)

Benefits

• Full benefits: Medical, Dental, Vision, HSA/FSA
• 401K with matching program
• Positive company culture, supportive team/management
• Future growth potential into Management role