Quality Assurance & Process Expert

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE FINANCIAL CRIME PREVENTION TEAM AT TRUSTLY At Trustly, Financial Crime Prevention (FCP) helps keep our payment flows safe while enabling the business to grow responsibly and in a compliant way. We operate across KYC, transaction monitoring, sanction screening and fraud, ensuring risks are identified, assessed, and managed in line with regulatory expectations and Trustly’s risk appetite. Our approach combines strong operational execution with data, analytics, and machine-learning-driven detection. We focus on building controls that are precise, explainable, and scalable - using automation and ML where it adds value, while maintaining clear human oversight. As Trustly expands across markets and use cases, FCP ensures risk management evolves in step with the business. ABOUT THE ROLE As a QA & Process Expert within Trustly’s FCP function, you own the quality assurance framework and the end-to-end definition of how FCP work is executed. You are the single accountable owner for QA/QC, operational guidelines, and process documentation across the FCP domain. This role exists to ensure that what we do is correct, explainable, auditable, and consistently executed. You understand the full FCP landscape - fraud, AML, sanctions, and KYC - and how regulatory expectations translate into daily operational decisions. You know not only what we do, but why we do it and how it must be done to meet regulatory, audit, and partner expectations. What you'll do

Own and maintain the QA/QC framework across Financial Crime Prevention

Document and continuously improve operational guidelines, process maps, and control descriptions in collaboration with subject matter experts

Own the quality assurance framework including cadence, sampling and review process, findings, and follow-ups

Ensure procedures are current, auditable, and aligned with regulatory and internal governance expectations

Translate regulatory interpretation and policy requirements into clear, actionable operational instructions

Support audits, regulatory reviews, and banking partner inquiries by clearly evidencing “how we do it”

Ensure documentation is consistent across tools, processes, and risk domains

Act as a subject matter expert on FCP processes, controls, and execution standards

Who you are

Strong experience within Financial Crime Prevention, spanning areas such as AML, sanctions, fraud, or KYC

Deep understanding of operational execution, controls, and regulatory expectations

Proven experience working with QA, quality control, or process governance in regulated environments

Highly structured, detail-oriented, and comfortable owning complex documentation landscapes

Able to translate regulatory and policy language into clear operational instructions

Confident working with Compliance, Operations, and external stakeholders such as auditors or banking partners

Comfortable challenging unclear practices and driving standardisation and improvement

Strong communicator, able to explain processes clearly to both technical and non-technical audiences

High integrity and strong sense of accountability