Quality Assurance Nurse

What’s Interesting About This Role  The Quality Assurance Nurse works in partnership with, and under the direction of, the Risk and Quality Management Director and the Administrative Manager of Centralized Follow-Up (CFU). This role supports key Risk & Quality Management (RQM) functions within Clinical Services and patient follow-up.  The Quality Assurance Nurse is responsible for identifying documentation issues through accurate medical record auditing and providing actionable recommendations to improve clinical compliance. This position plays a critical role in promoting patient safety and ensuring the delivery of high-quality care.  The Quality Assurance Nurse must be able to work both autonomously and collaboratively with leadership and clinical teams, including the Chief Medical Officer, Clinical Director of Family Planning, Health Center Managers, Clinicians, and Registered Nurses across the affiliate.  Position Details  Location: Remote or Hybrid  Hybrid options: With the service areas of NC, SC, or VA only (dependent on available facility space)  Remote options: Within the service areas of NC, SC, VA, WV, OH, or PA.  Schedule: Full-Time, Monday–Friday, 9:00 AM–5:00 PM (40 hours/week)  Work Distribution:  75% chart audits and audit-related tasks  25% patient follow-up responsibilities  Who You Are

You believe reproductive health care is essential to every person’s overall health, well-being, and quality of life 

Experienced working with multiple state regulatory requirements 

Comfortable collaborating with staff at all levels of an organization 

Results-oriented with the ability to work independently 

Enjoy structured, detail-oriented, and repetitive work 

Highly organized with strong attention to detail 

Excellent time management and prioritization skills 

Able to work both autonomously and collaboratively 

What You’ll Do

The Quality Assurance Nurse performs a wide range of duties, including but not limited to: 

Conduct chart audits for patient encounters using affiliate-specific guidelines and clinical knowledge to ensure accurate and compliant medical record documentation 

Develop or revise audit tools in collaboration with relevant staff, as needed 

Identify opportunities to improve documentation quality and clinical compliance 

Contribute to communication and training plans to address identified deficiencies 

Serve as a quality assurance and compliance resource during training initiatives, as requested 

Maintain regular communication with appropriate staff regarding audit findings and trends 

Support Contact Center Patient Access Representatives by addressing patient questions, performing initial assessments, and providing education and support as appropriate 

Respond to patient inquiries related to healthcare services, including reproductive health care, STI services, birth control, primary care, gender-affirming hormone therapy (GAHT), and medication and surgical abortion, while maintaining strict confidentiality 

Triage laboratory results for all providers, prioritizing urgent notifications 

Initiate care pathways based on PPSAT Medical Standards & Guidelines (MS&Gs) and CFU RN Standing Orders 

Communicate results and next steps to Clinicians, Health Care Assistants, Clinical Director of Family Planning, and Health Center Managers as appropriate 

Support systems for task management, follow-up, and interdepartmental coordination 

Contribute to a positive work environment through collaboration, initiative, and problem-solving 

Adhere to affiliate policies, procedures, meeting requirements, and training expectations 

Perform other duties as assigned 

What You’ll Bring to the Role

Bachelor’s degree in Nursing from an accredited institution 

Current Registered Nurse license in one of the service area states (SC, NC, VA, WV, OH, or PA) or a compact member state 

Minimum of 4 years of experience as a Registered Nurse 

At least 2 years of high-volume Electronic Health Record auditing experience in a healthcare setting 

Familiarity with industry-standard auditing practices 

Strong ability to interpret written guidelines related to compliance 

Exceptional attention to detail and accuracy 

Strong organizational and time management skills 

Preferred: Experience with EPIC 

Preferred: Experience in reproductive healthcare 

Preferred: Experience in lab/test management 

What We Offer

As a full-time PPSAT employee, you will receive a comprehensive benefits package, including: 

Medical, dental, and vision insurance 

Health Reimbursement Account (HRA) 

403(b) retirement plan with employer match 

Generous paid time off and holiday pay 

Employee Assistance Program (EAP)