Operations Department Intern (Quality Assurance)

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Operations Department Intern (Quality Assurance) and let’s impact billions together!

Our Treats:

• Professional growth. Opportunity to join the team after the internship and advance your career

• Welcome Gift. Experience a warm welcome with our exclusive present designed just for you

• Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace

• Flexible Days. Enjoy a personalized schedule for six days each month and enhance your work and life balance

• Lithuanian Public Holidays. Dedicated time off on national Lithuanian holidays, allowing you to unwind, and recharge

• Personal development opportunities. Improve yourself through training online or conferences worldwide - Miami, Las Vegas, Dubai, Bangkok, etc

• Team spirit. Enjoy regular team-building activities and engaging online events

• Flatwork culture. The chance to influence the company right from the start

Bits of your job:

As a Quality Assurance Intern, you'll get real-world experience in making our operations smoother and smarter. You’ll be part of a supportive team that values your input from day one. Here’s a look at how you'll contribute:

• Review customer interactions (support chats, emails, and more) to spot trends, flag issues, and learn how quality assurance helps build awesome customer experiences.

• Support internal audits by evaluating how our teams follow procedures - and where we can level up.

• Dig into data from support tickets and payment processes to find patterns and help make smarter decisions.

• Help prepare performance reports that spotlight key trends, track how we’re doing, and highlight areas for improvement.

• Be part of process improvements by joining brainstorming sessions, sharing insights from your audits, and suggesting smart fixes.

• Stay curious and ask questions - we love fresh perspectives and want you to grow fast.

• And other assigned tasks