Quality Assurance Information Coordinator

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB
Location: Virginia Beach, VA (Sabre)

Department: Quality Assurance

Schedule: Full-Time | Monday-Friday (7:15AM-4:00PM)

Clinical Status: Non-Clinical
 

HOW YOU’LL MAKE AN IMPACT
As a an Information Coordinator you’ll play a vital role in advancing our mission. In this position, you’ll serve as a recovery partner liaison for clinical recovery partners. Acts as quality contact for internal and external stakeholders. Obtains and performs initial review of donor chart documents and production related information to ensure completeness, accuracy, quality, and compliance with FDA regulations, AATB Standards, and LifeNet Health SOP, as applicable. Coordinates the daily flow of donor charts to ensure timely completion of donor chart review and approvals. Assists with new hire onboarding, special projects, and process improvement initiatives when needed.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOU’LL DO

• Compliance: Compiles and prepares donor chart documents which include but is not limited to recovery documentation, laboratory analysis, medical/hospital records, intake/output/blood bank records, and/or medical examiner reports. Determines readiness of the record for progression to next step of the donor chart review using defined protocols. Reviews documentation for accuracy and completeness. Provides accurate and timely documentation and data verification in donor charts and software systems. Initiates nonconformances.
• Communication: Uses courteous, timely, appropriate, and effective communication methods for both internal and external customers. Requests, obtains, and tracks donor chart documents and information needed from both internal and external stakeholders. Coordinates the daily flow of donor chart documents to the next step of the donor chart review process. Works closely with other QA staff members, fostering a team-oriented work environment.
• Continuous Improvement: Uses LEAN principles to identify mechanisms to strengthen and improve process controls related donor chart review functions. Participates in special projects and processes improvement initiatives.

WHAT YOU’LL BRING
Minimum Requirements:

• High School Diploma
• Two (2) years of experience (with high school diploma) with patient medical records and medical terminology.  Data entry experience within a healthcare environment or similar highly regulated industry.
• Zero (0) years of experience with associate or other advanced degree

Preferred Experience/Skills/Certifications:

• Associate degree or other advanced degree in Biological Sciences or related field
• One (1) year experience in tissue banking
   

Key Knowledge, Skills, & Abilities:

• Adherence to defined protocols and procedures: Ability to follow defined protocols and procedures.
• Time Management: Able to prioritize multiple, competing priorities and manage workload to meet defined goals.
• Communication skills: Able to effectively communicate verbally and in writing.
• Independent thinking and decision making.
• Analytical thinking: Demonstrates the ability to successfully gather and evaluate pertinent donor information.
• Relationship Management: Builds and sustains partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes.
• Attention to detail: Ensures high degree of accuracy, completeness, and on-time delivery of work.
• Microsoft Office, Adobe, and related software: Proficient in Microsoft Office Suite, Adobe, and related software

WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine.  You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally.

Here’s how we support YOU:

• Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position, tenure, and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard + 2 floating)
• Flexible Work Program- For approved roles, how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate, dedicated professionals.
   

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $16.83 to $22.44 / hourly

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications) to $22.44 hourly
(experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.
 

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.