Quality Assurance Analyst (Call Centre) - EST hours (Remote)

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector, who is urgently seeking a Quality Assurance Analyst.

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset.

PLEASE NOTE:

• Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time. These working hours are subject to change depending on daylight savings)
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution (UPS, Solar, Generator) is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Requirements

• At least 1 year Quality Analyst experience
• Healthcare process background
• Excellent verbal and written communication skills
• Excellent attention to detail
• Able to learn process and audit tasks/calls for multiple functions
• Able to identify quality trends and performance opportunities and articulate findings
• Should be familiar with auditing US team members
• Comfortable giving feedback to the US team members

If you are not contacted within 14 working days, please consider your application unsuccessful.