Quality Analyst

VirtualStaff365 is a leading Australian-based offshore recruitment and staffing provider, connecting top talent in the Philippines with innovative businesses across Australia and New Zealand. We pride ourselves on a candidate-first approach, long-term client partnerships, and a collaborative internal team culture.

As a fast-growing business in a fast-growing sector, we're seeking to take on a Quality Analyst who will play a vital role in ensuring the highest level of quality and services with VS365.

Job/Role Responsibilities

• Conduct tests and inspections to identify any quality issues and ensure compliance with industry standards and regulations
• Collaborate with cross-functional teams to define and implement quality metrics and goals
• Analyse and interpret staff monitoring software intel, and provide recommendations to improve staff performance and reliability
• Identify and resolve any quality issues that arise, and implement corrective and preventive actions
• Maintain accurate documentation and records of all quality assurance activities
• Continuously monitor and evaluate quality control processes to drive continuous improvement and ensure compliance

Requirements

• Proven experience in quality assurance, preferably in the BPO industry
• Strong knowledge of quality control and quality assurance methodologies and tools
• Proficiency in using testing and inspection equipment
• Excellent analytical and problem-solving skills
• Attention to detail and ability to follow procedures and guidelines
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams
• Proactive and self-motivated, with the ability to work independently and prioritise tasks effectively
• Excellent attention to detail
• Good communication skills both written and verbal     

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• 13th-month pay
• With Government Mandated Benefits