QA & Strategy Analyst - Ops Defense Mx

About Us

Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/  

About the role

Ensure the sustainable Nubank's growth supporting the regulatory and QA demands of AML Ops, KYC, Judicial Orders and Ombudsman, testing against internal policies and procedures as well as against applicable regulatory requirements, challenging the status quo through:

• The best experience to our fanatics and loved clients in the QA and Strategy operational routines, keeping the highest level of quality for customer data and due diligence applicable accordingly to the regulators and internal policies;

• Responsible for executing independent testing and evaluating activities of the QA program of the whole Regulatory Solutions Operation. Support in the analysis, testing and searching of any control weaknesses in the Operational Routines related to  transactional AML/KYC/Judicial Orders/Ombudsman, to strengthen the First Line of Defense Program; contributing to a more ethical and fair society, truly understanding that it is also a key driving force for the solid growth and development of Nubank and Brazil & Mexico;

Being diligent, flexible and resilient, according to Nu's principles!

In order to achieve that, our Operational Regulatory Solutions Chapter in Mexico - is responsible for protecting Nu against criminal activities and helping stop the laundering of ‘dirty’ money into the Mexican economy, complying with the necessary regulations, and ensuring the continuity of our business.

Typical responsibilities assigned to you might include:

• Be part of the very dynamic and diverse Chapter - Regulatory Solutions, focused on Mexico´s QA processes, reporting to the Regulatory Solutions Supervisor;
• Execute quality assurance reviews in accordance with AML/KYC/Judicial Orders/Ombudsman policies and departmental procedures within established timeframes;
• Support in the evaluation of process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory requirements including the QA review of SAR narrative, supporting documentation and SAR Committee minutes;
• Provides insight into quality gaps discovered as part of the quality assurance process and ensures these gaps are communicated to appropriate management and business owners;
• Provide advice on sanctions and other screening processes such as AML/KYC/Judicial Orders/Ombudsman;
• Follow the management queues and dashboards in order to ensure the operational regulatory routines have been duly promptly addressed and no regulatory gaps are found;
• Implementing and identifying opportunities to improve results and customer experience;
• Support the strategic and analytical cross-squad team by deploying projects to comply with key policies related to AML/KYC/Judicial Orders/Ombudsman scope and its operational routines; 
• Partnering with our engineers, data scientists and designers to coordinate and prioritize tasks involving enhancements and/ or gaps related to analysis and routines;
• Support in the monitoring of metrics and KPIs, facilitating communication within Nubank teams.
• Identify and communicate any control weaknesses accordingly in accordance with issue escalation procedures.

Qualifications:

You will be succeed if…

You are detail-oriented, diligent, organized and enjoy operational activities 

Have knowledge in quality assurance reviews;

You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed 

You are able to meet deadlines and to be flexible to adapt to changing conditions

You can communicate clearly, succinctly and effectively 

You feel good to be constantly challenged to learn and do more 

You are good with oral and written communication in Spanish and/or English 

You believe in a more just and ethical society and Nubank's values ​​and culture.

You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration.

It will be a differential if you..

Have a Bachelor’s Degree in Law, Administration, Finance, Economic Sciences  or related;

Have CNBV certification is a plus

Have knowledge of sanctions and KYC processes related to AML;

Have autonomy to make decisions that impact customers and Nu based on AML policies;

Know the specific regulations of the area and have the responsibility to apply them in their routine;

Have curiosity and willingness to learn

Have knowledge in Excel, Sheets, Looker, SQL and Python 

Have Banking & Sofipo regulation knowledge;

Have knowledge in CNBV regulation, freezing, unfreezing and transfer money;

Can easily turn numbers into complex strategies and effective actions

Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves 
• Health and life insurance 
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/