QA Production Coordinator

Who we are:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.

What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.

We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.

EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

Who you are:

• You have 2+ years of experience using Google suite 
• You have 2+ years of experience in a mail processing environment or related quality field
• You work well in a team atmosphere
• You are a solid communicator
• You have excellent time management skills and thrive under quick deadlines
• You have exquisite attention to detail
• You are an analytical thinker who cares about process improvement

How you’ll contribute to the team:

• You will work with a smart, dedicated team to gain a functional understanding of our software and processes and collaborate with internal departments on process execution and improvement. You will have the opportunity to use a variety of tools and technologies while working with a skilled team to review project specification, produce quality products, and ensure our innovative solutions exceed customer expectations.

What you’ll do:

• Work closely with customer operations, design, and production vendors to ensure all projects meet pre-press specifications, data requirements, and standard production quality before mailing 
• Perform digital and physical quality checks, including but not limited to: proofreading, and accurate data implementation
• Interact effectively with internal and external softwares to process, track and finalize projects
• Quickly identify and solve submission and processing errors through problem solving and effective communication
• Use USPS approved software to assure data is valid and current
• Understand Pledgemine’s print and production vendor capabilities to identify  incompatible projects 
• Learn USPS mail and postage requirements to identify when print files will not meet standard regulations  

Why You’ll Love to Join Our Team:

We offer a comprehensive package designed to support your success, growth, and well-being.

• Compensation and Core Benefits: 
• An hourly rate of $23 -$25 per hour.
• A 2.5% bonus plan based on company performance.
• We also provide robust benefits to keep you healthy and secure:
• We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to 3% to support your financial future.

Happiness & Well-Being:

Our comprehensive employee benefits and perks program provides:

• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.