QA Manager

Job Overview:

The QA Manager is responsible for leading quality assurance strategy, execution, and continuous improvement across digital and technical projects. Success in this role means delivering consistently high-quality, reliable, and compliant work while enabling teams to move efficiently and with confidence. The QA Manager oversees people, processes, and tooling to ensure quality is embedded throughout the delivery lifecycle. This role plays a critical part in supporting the agency’s commitment to excellence across client-facing digital experiences.

Key Responsibilities, including but not limited to:

• Lead and manage the QA team to ensure consistent, high-quality execution across digital marketing and technology workstreams.
• Define and maintain QA standards, processes, and workflows aligned to pharma digital marketing, regulatory requirements, and agency delivery models.
• Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, cross-browser/device compatibility, and compliance requirements.
• Partner with Engineering, Digital Strategy, Media, Analytics, and Delivery teams to validate requirements and identify risks early.
• Establish and monitor quality metrics to assess delivery readiness, defect trends, and overall quality performance.
• Own QA tooling and documentation supporting test planning, execution, and defect management.
• Manage QA resourcing, capacity, and prioritization across concurrent client programs.
• Lead hiring, onboarding, and development of QA team members.
• Drive resolution of critical defects and quality issues through collaboration with development and platform teams.
• Serve as the primary quality point of contact across departments to ensure alignment and accountability.
• Identify and seize opportunities for standardization, automation and modernization
• Other duties as assigned.

Requirements

• 6-10+ years of experience in Quality Assurance, including leadership experience within a digital marketing or technology agency environment.
• Strong working knowledge of QA practices across websites, CMS platforms (AEM, SFEC, Sitecore, etc), email marketing, paid media, display advertising, and analytics implementations.
• Experience validating analytics tracking, tag management, media pixels, and data accuracy across platforms.
• Familiarity with privacy, consent, and compliance requirements related to digital marketing data in regulated environments.
• Experience using QA, test management, and defect tracking tools to support structured testing and release readiness.
• Exposure to automation frameworks and continuous integration practices to support regression and efficiency efforts.
• Strong analytical skills, including experience writing and validating complex SQL queries for data verification.
• Hands-on experience testing email automation platforms (SFMC, Marketo, etc).
• Strong organizational and problem-solving skills, with the ability to proactively identify risks and drive resolution.
• Ability to clearly communicate technical concepts, testing outcomes, and quality risks to non-technical stakeholders and clients.

What We will be Looking for: (optional)

• Direct experience supporting pharmaceutical or other regulated digital marketing programs.
• Demonstrated ability to ensure quality across analytics, media, email, and web workstreams while managing multiple priorities.
• Experience managing and scaling quality assurance teams.

Benefits

We are proud to offer a comprehensive benefits package to all of our employees:

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!

At CG Life, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $115,000 - $130,000 USD and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At CG Life, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan. CG Life offers a variety of benefits, including health benefits, 401K retirement with a generous company match and immediate vesting, and flexible time off.  

A Note to Candidates:

It has come to our attention that some candidates are being contacted by individuals falsely claiming to represent CG Life. Please note that all official communications from CG Life will come from an email address ending in @cglife.com. If you are contacted by anyone using a different domain, please consider it fraudulent. CG Life will never ask candidates to pay fees or share financial information at any stage of the hiring process

This job posting is intended for direct applicants only; please, no outside recruiters.