QA Engineer

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

We are looking for an experienced and skilled Quality Assurance Engineer to join our team at the Bangalore location. An excellent position for people who enjoy working on the full cycle of exploratory testing — creating a strategy, writing a plan, creating and executing tests, finding regressions, logging and verifying bugs, and creating comprehensive historical records of testing activities are all part of being successful in this position.

Product development at MoEngage is split into small teams of engineers, product managers, and designers working together on features. As a QA Engineer at MoEngage, you would become a full-time member of one of these small teams, focusing on End to End release aspects to ensure that we have a solid and well-executed test strategy before launching new features to the public.

You will do this through your eye to detail, deep understanding of SDLC/stlc, how code flows from backend to front-end, knowledge of API requests & their responses, test techniques, and customer focus.

You will be responsible for :

• Working closely with engineering, design, product management, and other QA members to design, own, and deliver test plans for our product based on the web, backend, and mobile SDKs.
• Helping to develop and maintain a robust library of test cases for both new and existing features.
• Providing reliable, early feedback on new functionality and feature changes.
• Collaborating with Engineering to isolate and reproduce defects across all parts of the system and identify gaps in coverage.
• Partnering with Product and Customer Success teams to ensure that testing is complete and thorough before launching.
• Adoption of Dynamically context changes and focus-driven results.

Your typical week might include :

• Writing and Executing test cases for new features on our Windows, Mac, Linux, and Mobile SDKs.
• Bugs verification, executing smoke and regression suites on fixes.
• Working with internal teams and at times clients directly to help identify steps to reproduce bugs.
• Creating/Improving test strategies for next releases.
• If you are at coding and willing to go the extra mile then getting to work on Automation is the added key.

Things we think are important for this role :

• Experience 2- 4 years only.
• Experience in creating well-defined Test Strategies for various types of Functional, Exploratory, and Regression testing initiatives
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Experience working in an Agile/Scrum development process
• Works closely with the development team to improve QA effectiveness.
• Working knowledge with bug tracking tools such as JIRA.
• Excellent analytical and problem-solving skills.
• Ability to manage time effectively and prioritize work to meet deadlines
• Your organizational skills and ability to capture and record detailed and accurate information about bugs and systemic issues are not to be mocked.
• You think outside the box and approach the MoEngage clients from multiple users’ perspectives.
• Improvisation and flexibility. We operate differently than other teams. Standard QA processes won’t always work at MoEngage. Bring your bag of tricks.
• Awareness of Secure Development process and practices
• Awareness on Information Security concepts and Best Practices

An additional advantage to have :

• White box testing experience
• Experience in automation using tools such as Selenium
• Experience in REST API or Performance test automation
• Development background [You can code good and wish to build a career in automation in long run, we welcome you]
• Knowledge of Linux/Unix operating system.
• Knowledge of No SQL databases (Mongo) / SQL.
• Contribution to Open-source projects or Testing Challenges

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Tech @MoEngage | Scale @MoEngage | Life @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.