QA Engineer II

Bulgaria(Remote)

About LivePersonLivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world's most renowned brands, enabling seamless connections across messaging, voice, and digital platforms.

Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry's largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement.

In 2025, LivePerson experienced unprecedented growth in the AI landscape, earning accolades as a Leader in multiple G2 Grid® reports, including categories such as AI Agents, Agentic AI, Chatbots, and Customer Service Automation. This pivotal year also marked the company's first inclusion in the prestigious Gartner Magic Quadrant™ for Conversational AI Platforms, solidifying its reputation as a trusted enterprise AI provider.

As the landscape of generative AI evolves and new capabilities in LLM integration and autonomous agents emerge, LivePerson remains committed to innovation. The company continually pioneers advancements in intelligent automation, agent-assist tools, predictive insights, and scalable enterprise AI deployments, ensuring it stays at the cutting edge of customer engagement solutions.

You will: 

• Design and execute comprehensive test plans and test cases for both UI and Backend components.
• Perform UI testing (functional, regression, smoke, exploratory) across web and mobile platforms.
• Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks.
• Lead exploratory testing sessions using structured techniques to uncover edge cases and high-risk defects.
• Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins.
• Apply risk-based testing to prioritise not only critical functionality but also high-risk edge cases, complex integrations, and areas with a higher likelihood or impact of failure.
• Collaborate with Product and Engineering to identify requirement gaps early and improve overall product quality.
• Identify, document, and track defects with clear, reproducible steps and ensure timely resolution.
• Participate actively in test planning, estimation, and test coverage discussions to ensure strong release quality.
• Maintain clear documentation of test progress, results, and coverage metrics.
• Own quality for specific product areas, contributing to release readiness and go/no-go recommendations.
• Help enhance QA processes and contribute to increasing automated test coverage across UI and Backend.
• Stay current with QA tools, trends, and industry best practices.

You have:

• 4+ years of experience in QA, with hands-on UI and Backend manual testing.
• Strong understanding of QA methodologies, test planning, test strategy, and test coverage principles.
• Proven ability to write high-quality test plans, test cases, and exploratory test charters.
• Expertise in functional, regression, smoke, negative, and exploratory testing across UI and backend systems.
• Experience with API testing tools such as Postman.
• Ability to perform basic SQL queries or data validation for backend testing.
• Skilled in analysing requirements, identifying ambiguities, and ensuring testability.
• Familiarity with Jira or similar test/defect management tools.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and collaboration across cross-functional teams.
• Ability to mentor junior QA team members and contribute to QA best practices.
• Foundational understanding of automated testing concepts and interest in supporting automation initiatives.
• Some of the good-to-have qualifications
• ISTQB or equivalent certification.
• Experience with automation tools such as Playwright, Cypress, Nightwatch, and Selenium.
• Familiarity with CI/CD systems (e.g., GitLab).
  Knowledge of Java or JavaScript.

Benefits: 

• Time away: Vacation, public holidays, and care days.
• Financial: Pension, deferred pension, and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.
• #LI-Remote

Why you’ll love working here: 

At LivePerson, we take pride in being at the forefront of enterprise conversational AI. We truly celebrate the rich tapestry of diverse thoughts, experiences, and backgrounds that inspire our innovation. Here, your individuality isn't just welcomed — it’s cherished. You’ll embark on a journey of continuous growth, make a profound global impact, and be empowered to craft your own unique success story.

We are honoured to be recognised by Fast Company, Newsweek, and BuiltIn as one of the most innovative, people-centric, and remote-friendly workplaces. Join us and be part of something extraordinary!

Belonging at LivePerson:

At LivePerson, we take pride in being an equal-opportunity employer, devoted to cultivating a vibrant and inclusive environment where everyone feels valued and empowered. We wholeheartedly welcome all qualified applicants to join our team, regardless of age, ancestry, race, colour, gender identity or expression, marital status, medical condition, national origin, disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, genetic information, or any other protected status.

We also embrace diversity by considering qualified applicants with criminal histories in line with applicable laws. 

If you need reasonable accommodations during the application or hiring process, we encourage you to reach out to your recruiting contact as early as possible. Your success matters to us, and we are here to support you every step of the way.