QA Analyst

About Us: 

Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team.

Job Description: 

Zipliens is looking for a QA Analyst to join our team, building the next generation of applications for the legal industry. After several years of high growth, Zipliens has become a leader in lien resolution, a process required in most personal injury settlements. The software we build supports the lien resolution work we perform on behalf of law firms, helping them operate more efficiently while ultimately enabling the injured parties they service to access settlement funds more quickly and completely—giving our work a clear, real-world impact beyond the technical challenges.

In the coming year, we’ll be building out a new generation of tools and client experiences focused on rapid case evaluation, streamlined staff workflows, comprehensive case tracking, and effective negotiation. In this role, you’ll take ownership of validating new features, maintaining and expanding regression test cases, and working closely with developers and product owners to ensure high-quality releases. You’ll also play a key role in shaping our QA processes, surfacing critical issues before deployment, and championing quality throughout the development lifecycle.

Requirements

Responsibilities:

• Build, execute, and maintain regression and feature-specific test cases to ensure functionality, quality, and coverage of core workflows.
• Collaborate with developers and product owners to understand requirements and define effective test strategies for new features.
• Identify, document, and track defects with clear, actionable detail; collaborate with developers to support timely resolution.
• Participate in release readiness activities by validating production deployment and ensuring new functionality performs as expected.
• Own and maintain a library of reusable, well-documented test cases and QA artifacts to support product scalability and long-term maintainability.
• Proactively explore edge cases, failure paths, and potential user experience issues through critical thinking and curiosity.
• Lead efforts to define, implement, and continuously improve QA processes and best practices as the first dedicated QA hire.
• Advocate for quality across the development lifecycle, helping to instill a strong quality mindset throughout the team.
• Utilize tools for test case management and bug tracking to maintain visibility, traceability, and accountability across the QA workflow.

Qualifications:

• 3+ years of experience writing test cases for web-based applications
• Strong attention to detail and analytical thinking
• Strong problem-solving skills and ability to work independently on assigned tasks
• Strong orientation toward test case reusability and ease of maintenance
• Some experience testing data-driven or database-integrated applications
• Experience with—or willingness to learn—test automation tools
• Experience with SQL and the ability to write queries for database validation (preferred)
• Familiarity with automation frameworks such as Selenium that can be shared with developers (preferred)
• Bachelor’s degree in a related field (preferred)
• Ability to work on-site at least three days per week (60%) in our Spring Hill, TN office

Benefits

• Comprehensive Health Benefits (Medical, Dental, and Vision), including HSA with employer contributions, FSA, and Dependent Care FSA
• Company-Paid Life Insurance and Short-Term Disability
• 401(k) Plan with Company Match
• Paid Time Off (Vacation, Sick Leave, and Select Holidays)
• Maternity and Paternity Leave

Pay Disclosure: The total base salary range for this role is $72,000 - $97,000 annually. Final compensation will be determined based on skills and experience.

Work Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.