Shape the future of public safety by designing AI-driven quality assurance systems for 911 communication centers, driving substantial performance improvements and safety outcomes.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response.At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world.
Emergency communications professionals make thousands of life-critical decisions every day. Yet most 911 centers still evaluate only a small sample of calls through manual quality assurance programs.
Prepared is changing that.
We are building AI systems that allow emergency communications centers to evaluate every call, every dispatcher, and every shift — unlocking powerful insights that improve performance, strengthen training, and support responder safety.
As a Public Safety QA (Quality Assurance ) Architect, you will work directly with emergency communications agencies (PSAPs and ECCs) to design and implement these next-generation quality systems.
This role sits at the intersection of public safety operations, AI systems design, and operational consulting. You will partner with agencies to translate real-world call handling standards, operational policies, and workflows into automated QA frameworks powered by AI.
You’ll collaborate closely with PSAP leaders, dispatch supervisors, and QA teams while working alongside Prepared’s product and engineering teams to shape how AI systems evaluate emergency communications.
If you enjoy solving complex operational problems, designing systems that scale, and helping organizations adopt transformative technology, this role offers the opportunity to help shape the future of quality assurance in 911.
What You’ll Do
Architect AI-Driven QA Systems for Emergency Communications
Most successful candidates for this role have direct experience in emergency communications centers and quality assurance programs.
Many members of our team come directly from emergency communications and public safety operations backgrounds, including roles such as:
These professionals typically bring:
Alternatively, we may also consider candidates who have worked in consulting, solutions architecture, or operational systems design and have experience translating complex workflows into structured technology systems.
You may come from roles such as:
And ideally have the following areas of expertise
While not required, the following experience can be helpful:
• Experience working with public safety or emergency communications agencies
• Experience designing or managing quality assurance programs
• Familiarity with speech analytics, AI-assisted QA, or performance monitoring platforms
• Experience implementing SaaS platforms or operational systems
AI is transforming how emergency communications centers understand and improve performance.
Instead of reviewing a small sample of calls each month, agencies can now evaluate every interaction across their entire operation.
This shift enables agencies to:
• Improve consistency in call handling
• Identify training opportunities faster
• Reduce operational risk
• Support telecommunicators in high-stress environments
• Strengthen responder outcomes in the field
As a Public Safety QA (Quality Assurance ) Architect at Prepared, your work will directly influence how emergency communications centers across the country adopt these capabilities and build the next generation of quality assurance programs.
This role is fully remote within the United States.
Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.
The starting base pay for this role ranges from $102,450 up to 136,600 depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.
Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Health Insurance
Medical, Dental, Vision plans
Learning Budget
Learning & Development programs
Free snacks
And yes, we have snacks in our offices
Paid Parental Leave
Paid parental leave for all
Paid Time Off
Discretionary paid time off
Axon is a leader in public safety technology, offering an innovative ecosystem of smart weapons, body cameras, and evidence management software. Our solutions are designed for law enforcement, militaries, and citizens, addressing society's most pressing safety and justice challenges.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Quality Assurance (QA) Q&A's