Provisioning Coordinator - 6 Month FTC

AI overview

In this role, you'll provision telecom services like Ethernet and SIP while managing supplier relationships and ensuring excellent customer experiences.

We’re Hiring – Provisioning Coordinator (6 Month Fixed Term Contract)

Salary – Competitive rate

Location – Shoreham-by-Sea

Hours - Monday - Friday 9.00am - 5.30pm

Please note - This role is a 6 Month Fixed Term Contract and we're looking for someone to join on Mon 5th January.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Are you an experienced telecoms provisioning professional looking for a short-term opportunity? We’re seeking a Provisioning Coordinator to join our Connectivity Hub team on a 6-month contract starting in January 2026. In this role, you’ll provision a variety of services including Ethernet, WLR, Number Management & Porting, SIP, and Broadband. You’ll manage orders from initiation through to handover, ensuring smooth delivery and an excellent customer experience. This role requires previous telecoms provisioning experience and proven expertise in number porting. Familiarity with supplier interaction and managing escalations will be a strong advantage.

Key Responsibilities:

Provision services such as Ethernet, WLR, SIP, Number Porting, Broadband, and related products.
Own the relationship between suppliers and customers to ensure timely delivery.
Handle provisioning queries and maintain accurate documentation.
Collaborate with internal teams and suppliers to resolve escalations promptly.

Skills & Experience:

Industry experience in telecoms provisioning (essential).

Hands-on experience with Ethernet, WLR, SIP, Number Porting, and Broadband.
Strong attention to detail and ability to follow processes.
Excellent communication skills and customer service focus.
Proficiency in MS Word & Excel.

Please note - This role is a 6 Month Fixed Term Contract and we're looking for someone to join on Mon 5th January.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!