About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview Lyra is looking for a Provider Technology Lead within our international operations team, to contribute to and support the continuous improvement of Lyra’s technology platform around the world, in accordance with local user requirements and global service standards. The ideal candidate will have strong project management and execution skills, with an ability to collaborate effectively with product, engineering, and operations teams. Remote: The role is fully remote to be based in South Africa Hours: 8am to 5pm. The role is a permanent five (5) day a week role (Monday to Friday). Key Responsibilities:

Contribute to defining provider success objectives to be addressed by Lyra’s provider technology suite

Support the business case assessment on priorities with the greatest positive impact to Lyra’s members, balancing operational needs with engineering requirements, to ultimately inform Lyra’s international technology roadmap in partnership with the Technology team

Project-manage the operational implementation of new features, from inception to final delivery

Lead the roll-out of new technologies, especially the design and roll-out of and final user testing

Track the effectiveness of new technology implementation using user surveys and other tools

Ensure that technologies already scoped are also implemented correctly around the world, identifying, troubleshooting and resolving any concerns

Establish effective and efficient collaboration processes with cross functional partners from product, engineering and provider operations to sustain uninterrupted alignment

Foster innovation by remaining sensitive to external and internal inputs on how existing technologies can be improved, or new technologies implemented

Help maintain and enhance the positive experience that providers have with the Lyra technology suite around the world

Gather requirements for new features and systems from operational teams, working in partnership with the international technology team.

Qualifications:

Comfort with ambiguity and rapidly changing priorities

Self-starter capable of operating with minimal direction

Familiarity with software development processes including agile methodologies and user centred design principles is desirable but not essential

Bachelor’s degree or equivalent required

Experience

8+ years of work experience with a background in technology implementation within the health care space (exposure to working with providers directly is a plus)

Track record of leading projects or initiatives, driving efficiency, and contributing to growth.

Strong organizational skills and a demonstrated ability to work successfully and collaboratively on cross-functional technical teams.

About You:

Organised, ability to plan and prioritises workload effectively.

Passion for expanding access to quality mental health care

Continuous improvement mind-set – looking at opportunities to innovate & improve.

Honest, loyal, and full of integrity.

Excellent written and verbal communication skills: ability to distil and communicate complex ideas clearly across different audiences

Takes ownership and is a pragmatic problem solver.

Ability to ensure accuracy of data and maintain confidentiality, with high attention to detail.

Ability to follow procedures accurately and record actions taken at all stages.

Is passionate, enthusiastic, and excited about the opportunity, recognising where they can add value.

Ability to work as part of a team and accept change readily.

Ability to work without close supervision whilst ensuring key issues are escalated as appropriate.

Flexible and adaptable to a fast-paced environment.

Ability to work to deadlines and under pressure.

In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Provider Technology Lead

TLDR