Provider Success Account Manager

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company.

About the Role

SonderMind is seeking to hire a Provider Success Account Manager to deliver superior support to our Providers as they begin their journey with SonderMind. Provider Success Account Managers will support providers as they complete onboarding activities, successfully complete a first session on SonderMind, and grow as members of our group by conveying value and driving adoption of SonderMind’s tools, resources, community, and programs.

As our ideal candidate, you are passionate about teamwork and building relationships, energized by helping others, and you have proven experience successfully supporting sales and account management activities. This team at Sondermind will work closely with other departments across the organization, working to drive successful provider onboarding and sustained performance projects that promote Provider longevity.

What you’ll do

• Work directly with Providers post-sale to ensure successful completion of all onboarding, activation, and practice growth activities, such as:
• Monitor and facilitate successful provider training
• Coordinate with Credentialing Task Force regarding provider credentialing
• Establish Provider profile (flag any missing components to the provider)
• Enable the provider and ensure they are able to accept new client matches
• Coach provider to their first session and beyond
• Support clinicians to help drive incremental revenue
• Motivate clinicians to add in their own clients
• Maintain less than 10% Provider Churn in Onboarding
• Support daily provider activities to clear roadblocks and ensure successful session growth per provider, ultimately leading to a speedy completion of Onboarding and long-term growth
• Coordinate cross-functionally with our Account Executive team (Provider Recruitment), Credentialing Task Force, and Customer Support to ensure an optimal provider journey is experienced

What does success look like?  

• Keep your pipeline moving - through setting and updating tasks, provide Next Steps for each clinician in your pipeline, and take initiative in outreach to clinicians. 
• Closely monitor your goal - understand what your metrics are, keep a close eye on your progress to goal each week, and collaborate with your manager in your one-on-one meetings. Strategize how you will reach your goal in the allotted timeline. 
• Explore your ideas - continuously listen to your clinicians and use the information they share. Find ideas to share with your clinicians to build their caseload, optimize their profile, and better their chances of booking clients. 
• Collaborate with our teams - learn over time which people head up which departments and are the subject matter experts in their work. Build confidence in reaching out to them directly with questions or concerns.

Who You Are

• 1 - 3 years in a SaaS Sales and Account Management support function 
• Self-starter, takes initiative, and adapts to changing demands
• Bring a positive attitude and energy to work every day
• Superior attention to detail and time management skills
• Excellent verbal and written communication skills
• Superior problem-solving skills to guide our providers who may be experiencing organizational or technical issues
• You know your way around the Google suite
• Experience with a CRM software (Salesforce preferred)
• Familiar with employee onboarding processes (training, payroll, etc.)

Our Benefits 

The base salary for this position is $57,500, with eligibility for an uncapped commission plan. On-target total cash compensation (base + commission) is projected at $65,000–$70,000 annually, with the opportunity to exceed that through strong performance. This role also includes equity eligibility.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
• Join teammates from across the country at our annual company gathering
• Company shutdown between Christmas and New Year’s
• Supplemental life insurance, pet insurance, commuter benefits, and more

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.