Provider Relations Manager

Cadence’s 2025 Outcomes Report highlights a breakthrough year in proactive care, with 74,000 patients supported, more than 84,000 clinician hours saved, and industry-leading improvements in clinical outcomes and system efficiency. Our engineering and clinical teams played a central role in delivering this scale and impact. Read the full report here. 

Cadence Solutions is seeking a Provider Relationship Manager (PRM) to join the team. You would be responsible for developing long-term relationships with providers and clinic staff that are engaged in Cadence's clinical program(s). 

Our clinical model empowers health system clinicians to deliver better care to more patients through our platform and robust patient services. To do this successfully, we partner closely with each system’s providers and staff to understand their unique clinical workflows so that we can deploy the optimal solution for their organization. The PRM will be the face of Cadence and will be the primary point of contact for the practice. This role will be instrumental in ensuring that our product is meeting the needs of our providers and their patients on an ongoing basis, and identifying opportunities to expand the services we deliver. 

This is a field-first role. Weekly travel is a core expectation and a non-negotiable requirement for success in this position. You will travel nationally 2–3 nights per week, visiting assigned office locations to conduct meetings and provide onsite support.

There are no regional territories — travel occurs across the U.S., requiring frequent roundtrip flights and local driving between clinic sites within assigned markets. Candidates must be comfortable with a schedule that involves being on the road nearly every week, with limited exceptions during major holiday weeks (e.g., Christmas, Thanksgiving, July 4th, Labor Day, Memorial Day).

If you’re looking for a primarily remote or local travel role, this position will not be a fit. This opportunity is ideal for someone who enjoys frequent travel, direct provider engagement, and representing the organization in person across multiple markets.

WHAT YOU’LL DO:

• Successfully deploy Cadence solution at a local level with providers and staff so that solution fits seamlessly with their workflows and results in high clinician and patient adoption and retention.
• Establish trusted relationships with new and existing providers and staff and identify new opportunities to deliver care to patients with other health conditions.
• Partner with internal Product and Care Delivery teams to ensure Cadence is learning from our providers and always improving our technology and services offerings.
• Collaborate with Partnerships team to build repeatable processes and systems that enable Cadence to efficiently scale with existing and new system partners.
• Partner with providers to inform, educate, and bring opportunities that will help their patients live a healthier lifestyle in relation to their chronic condition.
• Monitor data, present reports, and encourage ongoing provider engagement through regularly scheduled touch bases and meetings.
• Collaborate with Partnerships team to ensure providers are meeting expectations of health system partners and provide escalation when needed.
• Take initiative to learn and understand complex workflows and clinical environments with minimal supervision, identifying problems and driving solutions autonomously.

WHAT YOU'LL NEED:

• 3+ years of experience in project leadership, account management, or healthcare customer service (pharmacy, managed care, or clinical support environments preferred).
• Bachelor’s degree in healthcare, business, or communications required.
• A self-starter mindset with a strong sense of ownership, you take initiative, solve problems end-to-end, and thrive in environments founded on trust, autonomy, and direct feedback.
• Proven ability to adapt quickly, learn on the fly, and navigate ambiguity with curiosity and confidence.
• A track record of exceeding performance expectations in fast-paced, goal-driven environments.
• Comfort working independently in a high-travel, field-based role - national weekly travel to provider sites is expected and essential.
• Excellent communication, presentation, and relationship-building skills with both clinical and administrative audiences.
• Strong strategic, analytical, and critical thinking abilities: you're metrics-driven and use data to drive behavior change and influence outcomes.
• Proficiency with Google Workspace and web-based collaboration tools.
• Must reside within commutable range of a major airport.

NICE TO HAVES:

• Clinical training or background.
• Knowledge of Medicare and/ or value based care programs.

WHAT SUCCESS LOOKS LIKE:

• You’re a proactive problem-solver, not a passive executor
• You take ownership of results and escalate only after you've exhausted your own solutions
• You’re responsive, driven, and deeply accountable to your providers and team
• You embody Cadence’s culture of high standards, speed, and mission alignment

WHO WE ARE:

We move fast, raise standards, and own outcomes. We hire drivers, not passengers – people who take initiative, solve problems, and sweat the details because lives depend on it. Momentum matters in healthcare where slow decisions cost lives. At Cadence, we set a high bar and back each other relentlessly to clear it. If you’re ready to do the best work of your career and make a real impact in healthcare, join us.

WHAT YOU’LL GET:

• Autonomy to tackle big, complex problems that matter
• An opportunity to improve lives every single day
• A chance to shape a category‑defining company at scale
• Medical, dental, and vision insurance
• Competitive total compensation and meaningful equity
• TelaDoc (virtual primary care)
• National and local discounts powered by TriNet
• Unlimited PTO and paid holidays
• Remote equipment setup and home office stipend
• Paid Parental Leave
• 401K and 401K match
• Charitable Donation Match program
• Expected compensation range: $100,000- $110,000 annual base salary ($180,000 OTE)
• Location: Remote