Provider Operations Manager

We're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless.

In our hybrid model, clinics are staffed by paramedics with the provider joining the appointment virtually on-screen. The provider relies on the medic as their partner for a thorough physical assessment, with the aid of connected devices that live stream ENT, skin, and cardio respiratory exams. Not only does this allow the provider to see and hear high quality exams, but it allows the patient to participate in the experience themself through hearing their own heartbeat or seeing their own eardrum.

Our model is breaking through the old way of medicine and bringing transparency and high quality care through the use of technology. We are looking for team members that are ready to expand and break new grounds in the world of primary care.

The Provider Operations Manager will support the day-to-day operations of Rezilient Health’s provider practice, ensuring physicians, nurse practitioners, and physician assistants are operationally supported in providing safe, high-quality patient care. This role is responsible for provider schedules, licensure and credentialing, adherence to compliance and quality initiatives, continuing education coordination, and overall provider administrative management. The Provider Operations Manager works collaboratively with clinical and administrative teams to achieve organizational goals and deliver excellent patient experiences.

Requirements

Clinical Operations

• Assists the CMO and Head of Clinical Operations in managing day-to-day operations of the provider practice to ensure efficient workflows and high-quality patient care.
• Develop and manage provider schedules in partnership with lead NPs and MDs, including on-call, weekend, and holiday coverage and time-off requests ensuring adequate coverage for volume demands.
• Serve as the primary liaison between providers, staff, and leadership to ensure smooth communication and problem resolution.
• Lead in the continued development and enhancement of onboarding programs for new and incoming providers.
• Serve as the main point of contact between People Operations and candidates, launching and leading clinical onboarding experiences and processes. 
• Support development and execution of provider policies, procedures, and onboarding programs. 
• Optimize provider efficiency, productivity, and panel size without compromising patient care.
• Evaluate and monitor KPI progress and identify and report provider coaching opportunities.  
• Support all facets of patient satisfaction.
• Develop and optimize provider standard operating procedures and processes.  

Licensure, Credentialing & Education

• Ensure timely provider licensure, certification, and credentialing across all required entities.
• Maintain provider licensures, continuing education hours, certifications, and credentialing.
• Maintain current knowledge of industry regulations and implement policy/procedure updates as required.
• Coordinate continuing education, training, and certification renewals for clinical providers.
• Leads the coordination and framework for  onboarding program improvements and orientation of new providers.
• Encourage a culture of learning, collaboration, and professional growth.

Quality & Project Management

• Identify and report trends benefiting from continuous quality improvement.
• Organize and facilitate projects and workstreams to improve clinical operations practices. 
• Track and report on clinical outcomes, patient satisfaction, and provider performance metrics.
  Ensure practice policies align with evidence-based standards of care and organizational goals.
• Conduct appointment and chart audits reporting findings to Head of Clinical Operations and CMO.
• Identify and send APRN and PA chart reviews to Collaborative Practice MD for compliance reviews. 

Financial & Administrative Oversight

• Partner with finance teams to monitor practice budgets, expenses, and revenue targets set by department heads.
• Ensure accurate and timely documentation, billing, and coding practices.
• Identify opportunities to improve operational efficiency and reduce costs without compromising care.

Leadership & Team Development

• Provide direct supervision, coaching, and performance feedback to CMO, MD, and Head of Clinical Operations. 
• Foster a positive, patient-centered culture that promotes teamwork and accountability.
• Lead staff meetings and maintain open lines of communication across the practice.

Required Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field required; Master’s preferred.
• Minimum 3–5 years of experience in healthcare administration, preferably in a multi-provider and virtual practice setting.
• Strong knowledge of healthcare regulations, credentialing, and adult learning theories.
• Proven ability to manage provider schedules, operations, and quality initiatives.
• Excellent organizational, communication, and leadership skills.
• Proficiency with electronic health records (EHR) and practice management software.
• Demonstrated experience in one or more of the following clinical settings: virtual primary care, virtual urgent care, ambulatory care. 

• Proficiency in working independently and collaboratively with clinical and non-clinical staff.
• Excellent remote and in-person communication skills, enabling seamless interaction with colleagues.
• A proactive problem-solving attitude, coupled with a passion for revolutionizing healthcare.
• A hands-on, can-do personality, driven to contribute to innovative solutions.

Benefits

We offer competitive compensation, generous paid time off, comprehensive health and life insurance, and valuable stock options. Enjoy a flexible work-life balance with regular hours, no weekends, and 11 holidays off but paid.

Rezilient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We believe in building a diverse workforce and encourage individuals from all backgrounds to apply.