Drive the clinician onboarding process for a high-quality virtual care platform, ensuring efficient role integration and peak performance during the first 90 days.
Location: Remote (USA)
Department: Provider Operations
Reports to: Provider Operations Manager
Job Type: 1099 Contractor - Full-Time (40 hours per week; 4 month contract)
Wheel Medical Group is seeking a high-velocity Provider Ops Associate to join our team as a full-time (40 hours/week) 1099 contractor. This role is for a dedicated operator who will own the clinician journey from the moment they begin onboarding through their first 90 days of active patient-facing practice.
Wheel Medical Group is a physician-owned professional corporation that serves patients across the United States; evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
The Provider Ops Associate is the primary driver of clinician "ramp-up." Once our credentialing team clears a clinician, you take the baton to ensure they are trained, integrated, and performing at peak capacity.
This is a hands-on execution role for a startup veteran who loves data-driven workflows and elite-level professional communication.
The Clinical Hand-off: Seamlessly transition clinicians from the credentialing phase into their active onboarding and training workflows.
90-Day Execution: Guide clinicians through a structured 30/60/90-day success roadmap, ensuring they hit specific productivity and quality milestones.
Process Optimization: Constantly audit the onboarding funnel to identify and remove bottlenecks, reducing the "time-to-activation" for new providers.
Data Interpretation: Monitor and report on clinician success metrics. You will be expected to interpret trends in engagement and performance data to suggest (and implement) workflow improvements.
High-Touch Communication: Act as the direct point of contact for clinicians in their first 3 months, providing clear, concise, and professional guidance via email and video.
Experience: 3+ years of dedicated experience in Onboarding, or a high-level Operational role.
Startup Grit: You have worked in a fast-paced startup environment and are comfortable with rapid pivots and building "v1" processes.
Exceptional Operator: You are a "doer" who finds satisfaction in checking boxes, improving efficiency, and maintaining an organized pipeline.
Data Fluency: Strong ability to pull insights from Airtable, Looker & Google sheets to inform your decisions
Communication: Sophisticated verbal and written skills; you are comfortable engaging with MD, DOs and NPs as a professional peer.
Nice to have: Past experience working in a healthcare environment & company.
Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
Wheel is transforming the healthcare landscape by providing an advanced platform that enables innovative companies to deliver high-quality virtual care efficiently. Our solutions encompass customizable virtual care programs, an easy-to-navigate consumer interface, and a vast network of board-certified clinicians, making healthcare more accessible and engaging.
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