Property Operations Coordinator

A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.   Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.  The impact you'll have At Placemakr, our obsession with exceptional service doesn’t stop at our valued guests, residents and partners – it encompasses our team members as well. As a Coordinator, Property Operations I, you will be at the forefront of this mission, supporting property leadership and property team members with sharp communication, thoughtful prioritization and a roll-up-your-sleeves mindset. Around here, things move fast, and no two days look the same (which is how we like it!). You'll blend operational know-how, a leadership mindset and a hand-on presence across front of house and back of house teams to help the entire property operate smarter and more effectively.   Reporting directly into the General or Operations Manager, you'll serve as a trusted extension of our property leadership team, embracing ambiguity (while still appreciating a trusted process or two!) and a key member of our on-site team who helps turn ideas into day-to-day reality. As a future leader at Placemakr, you’ll champion our Community Norms and bring our Property Team Mission to life in every interaction – ensuring guests are delighted by the experiences we create and our property team members feel supported, empowered and excited to build the smarter place to stay, together.  This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational. This position is in Huntsville, AL. The pay rate is $24.75/hr. What you'll do

Consistently provide an exceptional experience to anyone you interact with on-site, so our guests and residents walk away thinking "I have to tell my friends about this place!". Be the loyal, caring friend, local insider and subject-matter-expert of your property and market all rolled into one    

Jump in and communicate with your fellow on-site and off-site property team members to make things happen - work together, provide support and keep our "one team" mentality alive so everyone wins 

Maintain a safe, secure, and compliant environment for all by adhering to established policies, procedures and expectations as they roll out. Ask questions and make sure you understand their impact - we don't mess around with safety, service and operational standards! 

Follow a schedule that's as flexible as our business model - working days, evenings and weekends to understand the nuance of our business, support the team and drive consistency. Not all weeks will look the same, and that's the point. 

Be hands-on in the daily operations across your property – spend 100% of your time in the business to support your leaders with administrative tasks and your front of house and back of house team members with operational duties, ensuring we consistently operate at our high standards 

Lead from the front and set the tone as a strong performer. Help your property meet and exceed Placemakr standards across employee engagement ratings, GSS, brand standards and consistently positive guest reviews 

When things get tricky, step up for the team. Resolve escalated guest and team member issues with confidence, good judgement and autonomy, making great decisions in the moment 

Dive in to front of house operations when the business calls for it (and many days, it will!) - be a hands-on, service-focused leader at the front desk, supporting guest and/or resident needs and solving real-time issues 

Roll up your sleeves in the back of house too! Inspect rooms, create housekeeping boards or deliver on inventory-related tasks when and where helps is needed 

Keep your property and department leaders on track by coding expenses, assisting with scheduling, time-clock issues or missed punches and diving in to other administrative, operational or budget-related tasks as assigned by your property leader. In this role, no task is too big (or too small!) to take on 

Own the details that make the experience work - support property and department leaders with inventory and order management of guest amenities, back-of-house supplies, signage and administrative supplies -  ensuring our teams (and guests!) have what they need when they need it 

Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work.

What it takes

Bachelor’s degree in hospitality, management, business administration or related field or commensurate experience in lieu of a degree 

1+ years in a client-service work environment and/or 1+ years in an administrative or operations support-focused role 

Experience with basic office tools and systems such as Microsoft Office (including Word, Excel and PowerPoint) 

Previous experience in a property management or point of sale system preferred  

Demonstrated ability to multi-task and prioritize tasks effectively based on competing levels of urgency 

You exceptional organizational and time-management skills 

You are a problem-solver and skilled communicator  

You embody our Property Team Mission of Customer, Consistency and Community (Norms).

You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.   

Property Operations Coordinators will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators, Property Operations and an exceptional guest experience.