Property Manager, Palisades Village

The Property Manager assumes a key leadership role responsible for providing strategic management direction to the property. This role oversees various facets including center merchandising, tenant relations, financial planning, residential leasing, and community involvement, ensuring operational excellence and financial performance. We are seeking a proactive Property Manager to support the re-opening and operations of Palisades Village; initial responsibilities will focus on pre-opening before quickly transitioning into direct oversight and management of both retail and residential operations of the Center.  This role requires someone highly organized and communicative, self-motivated and solution-oriented accompanied with quick problem solving and critical thinking skills. The ideal candidate is detail-oriented, financially savvy, thrives in a fast-paced environment, can anticipate needs before they arise, and has strong interpersonal and communication skills.  ESSENTIAL FUNCTIONS

Maintains a responsive, open line of communication with tenants, commercial and residential, including handling complaints, lease enforcement, improvements, and lease schedules

Always remain responsive and available, including after-hours, to address emergencies as they arise

Conducts daily property walks to ensure the commercial and residential property is well-maintained and serviced to our standards 

Create and oversee property initiatives to drive traffic and sales to Tenants upon re-opening of the Center, including input with a comprehensive marketing strategy

Foster strong relationships with all Tenants to understand how best to support their needs, drive traffic and increase sales volume, as well as track Tenant performance to plan and consumer behavior no less than bi-monthly

Support, implement and maintain property business plans and growth strategies to meet/exceed goals

Responsible for leasing residences and elevating the residential experience to support a continued high occupancy rate

Promote and ensure the property team follows safety, health, grooming and business protocols

Organize and implement training programs for internal talent development including the development and growth of the property management team

Continually encourage team collaboration, motivation, and high-performance standards to achieve personal, professional and property goals

Direct oversight of all initiatives on property including but not limited to marketing, events, property enhancements and residential functions

Oversee the management of all third-party vendors (security, janitorial, landscaping, parking, etc.)

Where applicable, ensure all aspects of commercial and residential businesses are quantifiable and measurable to stimulate growth in traffic, revenue, occupancy and productivity

Enhance data collection and analysis across all disciplines and departments; develop systems to quantify the success of existing initiatives and qualifying new initiatives

Close collaboration with Marketing to elevate the guest and resident experience through new partnerships, activations, events, and opportunities to drive increased traffic

Responsible for measuring, improving, and managing guest and resident satisfaction

Develop and nurture strong community relations with city officials, governing agencies, and community organizations

Work closely with community members, charitable organizations, city officials, and local businesses to ensure the property continues to operate as the “town center” of the community, while driving traffic, sales and occupancy, stabilizing the re-opening of the Center

Collaborate with various city departments on building and safety issues

Responsible for the negotiation, renewals, and execution of service contracts

Directing and overseeing the implementation and success of loyalty programs

Act as Manager on Duty (MOD) at least twice monthly with flexibility to work more as requested or demanded by business needs

Additional responsibilities as assigned

Work with Development and Vice President of Property Management on a long-term asset management plan including repairs and maintenance, capital expense projects and facility alterations

Maintain an accurate five-year and ten-year CAPEX schedule

Maintain a pulse on merchandizing trends and work collaboratively with Leasing on commercial strategy and pipeline including the creation of a five-year and ten-year leasing strategy annually

Develop annual business plans and operating/capital budgets to meet the property needs

Ensure the property stays within budget, exceeds stated NOI and free cash flow goals each year

Ensure effective cost control and profitability for the properties including authorizing expenditures and reviewing monthly profit and loss statements

Complete all monthly financials including forecasting, sales, parking reports and competitive analysis and retailer analytics

Compile and send Rent Commencement, Rent Increase, Impound and Reconciliation letters for commercial Tenants

Assist with the collection of accounts receivable balances including regular review, monitoring and follow up, on commercial and residential accounts

Oversight of marketing and sales campaigns to ensure budget and goals are met

MINIMUM REQUIRED QUALIFICATIONS

Bachelor’s degree in business administration or related field

3+ years of experience in a hospitality field such as hotels, retail, and/or restaurant, preferred

2+ years of luxury residential leasing experience, preferred

Proficiency in Yardi, Yardi CRM, and Office 365 (Outlook, Excel, Word, Teams, SharePoint)

Proven success in managing commercial and/or mixed-use properties and third-party vendor management

Astute financial and business acumen

Exceptional problem-solving skills, particularly in situations of high stress

Strong customer service skills in the areas of handling disputes and treating customers, guests and residents with care       

Strong ability to problem-solve and exercise good judgement

Results driven to achieve goals and objectives

A motivational leader, with the ability to manage and develop teams

Understands the importance of collaboration and partnership with all company stakeholders to achieve company goals and initiatives

Thrive in an entrepreneurial environment and is consistently looking for ways to think outside-the-box

Ability to communicate effectively and professionally with tenants, residents, vendors and employees regarding operations or personnel issues  

Personable, polished and professional with a positive attitude

Strong ability to multitask and prioritize