Property Insurance Administrator

Purpose: 

Here at Nucleus, we aim to be the UK’s best loved retirement wealth platform and deliver exceptional customer service. Curtis Banks Group (owned by Nucleus) hold a property portfolio of c.6,000 properties with a value of over £2 billion across the United Kingdom. This role is within the Property Insurance Team administering insurance related services for both externally sourced policies and cover arranged through our block policy. In this role you will liaise with other internal property teams, customers, tenants and other third parties such as insurers, brokers, freehold owners and joint property owners.

A bit about you 

• Able to communicate effectively both verbally and in writing.
• Ability to plan your own workload to meet business requirements and service level agreements.
• Strong understanding and experience in commercial property administration, insurance and customer service.
• Understanding of commercial property
• Calm under pressure in order to manage customer expectations and deadlines.
• Good understanding of SIPPs, surrounding legislation and regulatory requirements.
• Knows what excellent customer service looks like 
• A strong sense of ownership and keen willingness to learn
• Excellent verbal and written communication skills
• Can identify risks that may result in poor customer or adviser outcomes
• Problem solving – supporting efficient routes of recovery in service decline

Accountability and Deliverables 

• Supporting the delivery of core processes in line with customer requirements within the Property Insurance Team.
• Providing support to junior administrators and assisting senior colleagues.
• Successfully meeting objectives, deadlines and targets.
• Complete project work.
• Take escalations and provide coaching to junior members of the team.
• Oversee and collate SLAs and team deliverables on daily and monthly basis.
• Understand and adhere to all relevant controls such as internal risks, data protection, money laundering and ensure compliance.
• Identify and recommend improvements to current working practices within the Property Insurance Team.
• To consistently promote the company’s policy on treating customers fairly.

A little about us

Our purpose at Nucleus is to help make retirement more rewarding, with a vision to build the best retirement-focused platform in the UK. It is this purpose that drives everything we do. Whether you are working in a role that is customer-facing or not, you’ll need to be service-obsessed to work here.  

It’s a fast paced and exciting environment, and one where we believe you will get the chance to fulfil your potential and do work that really matters, to you and our customers. We believe in you having your own chunk of responsibility and being trusted to make things happen.

Nucleus’ culture is something our people believe sets us apart from other places they’ve worked. This short film gives you an insight into what it is like to work with us.

Inclusion and diversity at Nucleus

As with most things in life, who cares, wins. We really care about inclusion.

For us this is not a box-ticking thing, it’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. Find out more on our inclusion page.

We offer a generous blend of benefits for the things that really matter to our people, including pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.