Project Service Coordinator

To strengthen our Service team, we are looking for a Project Service Coordinator (m/f/d) who acts as the single point of contact for our customers – overseeing requests, quotations, coordination, and successful implementation on site, including claims management.

Your Responsibilities

• Manage customer service projects from the initial request through on-site implementation – internally and externally
• Prepare, coordinate, and follow up on quotations, including technical and commercial clarifications
• Support Sales in developing customer-focused service solutions and ensure smooth order handover into execution
• Plan, coordinate, and monitor service activities to ensure on-time and high-quality delivery
• Take responsibility for clear order definition, cost awareness, and risk/claim handling
• Lead and moderate customer meetings, ensuring transparent communication and alignment
• Act as overall coordinator from order to on-site implementation, ensuring customer satisfaction throughout
• Take responsibility for project execution in line with quality, time, and cost requirements
• Collaborate closely with internal departments (engineering, service, assembly) and external partners, also on an international level
• Contribute to continuous improvement of service processes and cross-functional collaboration

Your Profile

• Completed technical education or ideally a degree in engineering, business engineering, or similar
• Several years of professional experience in customer service, order management, or technical sales support, ideally in machinery or equipment industry
• Experience in coordinating service projects or customer orders with technical and commercial responsibility
• Strong skills in customer communication, quotation handling, and stakeholder management
• Knowledge of claim handling and project controlling is an advantage
• Proficiency in MS Office, Excel, and SAP (Navision is a plus)
• Willingness to travel internationally as needed
• Independent, structured, and result-oriented working style with resilience under pressure
• Strong communication skills, customer orientation, and ability to build long-term relationships
• Positive attitude, collaborative mindset, and interest in the Pharma and MedTech sectors

Syntegon offers:

• An attractive position in an international company
• A company environment with a large focus on technology and cooperation
• Excellent opportunities for personal and professional development
• A salary package, which reflects your results, including pension and health insurance
• Travel activity to be expected
• By choice, we are an Equal Opportunity Employer committed to a diverse workforce

Do you want more information?

Should you have questions regarding the above position, you are more than welcome to contact our Head of Service, Jacob Nielsen +45 5138 6419.

If this position matches your specific competencies, then please apply direct here.

We look forward to receiving your application!