Project Manager

The Project Manager leads the successful delivery of enterprise-level client engagements spanning Unboxed’s full portfolio, including SaaS products, consulting services, and custom training solutions. This role is accountable for end-to-end project execution, ensuring delivery aligns to client objectives, contractual commitments, and business outcomes. The Project Manager operates at the center of a cross-functional delivery model—partnering with business development, consulting, product, training, and implementation teams to drive alignment, execution, and client success. In addition to project delivery, this role contributes to PMO maturity, portfolio alignment, and team development, helping scale repeatable, high-quality delivery practices across the organization.

Key Responsibilities:

Program & Project Delivery

• Lead multiple large, complex client engagements from initiation through deployment and early value realization
• Own delivery performance across scope, schedule, budget, quality, and customer satisfaction
• Develop and manage integrated project plans, including timelines, budgets, resource plans, and dependencies
• Drive day-to-day execution: coordinate cross-functional teams, manage priorities, and remove delivery blockers
• Ensure alignment between what is sold and what is delivered, partnering closely with Sales and Solution teams 

Planning, Financial & Resource Management

• Build and maintain detailed project schedules, forecasts, and financial tracking (budget vs. actuals)
• Manage resource planning and allocation across internal and external teams
• Identify and proactively address capacity constraints and delivery risks
• Support portfolio-level visibility into resource utilization and project health

Risk, Issue & Change Management

• Identify, assess, and mitigate risks across technical, content, and operational workstreams
• Lead issue resolution and escalation in alignment with PMO governance
• Manage formal change control processes, including impact analysis on scope, schedule, and budget
• Ensure transparency and proactive communication of risks and mitigation strategies

Stakeholder & Client Management

• Serve as a primary point of contact for client stakeholders throughout delivery
• Facilitate alignment across executives, business stakeholders, and delivery teams
• Lead status meetings, steering updates, and executive-level reporting
• Educate clients on delivery processes, roles, and expectations to ensure effective collaboration

Governance, Reporting & PMO Alignment

• Produce clear, concise reporting on project status, financials, risks, and outcomes
• Ensure adherence to PMO standards, tools, and methodologies
• Contribute to portfolio-level insights, dashboards, and continuous improvement initiatives

• Support governance forums (e.g., steering committees) with actionable insights and recommendations

Team Leadership & Capability Building

• Coach and mentor delivery team members to strengthen execution capability
• Promote consistent use of tools, templates, and best practices across teams
• Contribute to the evolution of Unboxed’s PMO operating model, delivery frameworks, and standards
• Foster a culture of accountability, collaboration, and continuous improvement

Key Skills & Competencies:

• Advanced project and program management capabilities across planning, execution, financial management, and governance
• Strong stakeholder management skills, with the ability to engage and influence executive audiences
• Excellent communication and facilitation skills, with the ability to simplify complex concepts
• High analytical capability, using data and metrics to drive decisions and performance tracking
• Proven leadership ability in fast-paced, cross-functional environments
• Strong problem-solving skills, with sound judgment, adaptability, and emotional intelligence
• Ability to manage multiple concurrent initiatives while maintaining attention to detail

Requirements

• 7–10+ years of project management experience, including leading large, cross-functional initiatives within the learning and development industry
• Demonstrated success delivering complex projects on time, within budget, and to high quality standards
• Experience working with enterprise clients and influencing senior stakeholders
• Bachelor’s degree preferred
• Experience in the Pharma/Life Sciences industry a plus
• Proficiency with modern project management and collaboration tools (experience with Kantata a plus)

Benefits

Unboxed team members benefit from our comprehensive compensation and rewards program which includes:

• Competitive salary and benefits
• Ample paid time off – 5 weeks PTO (pro-rated in 1st year), 6 paid holidays plus winter break between 12/26 and 1/1
• Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization