Project Manager

*This role is open to remote based candidates based in Canada with a preference for PST/EST*                      

We’re looking for a Project Manager to join our team and be part of our next stage of growth. As Project Manager, you will lead successful customer implementations of Traction Rec. This role owns delivery execution - scope, timeline, communication, and stakeholder alignment - while ensuring customers are prepared to adopt, operate, and ultimately own their Traction Rec solution. You bring strong project management discipline, experience and passion for non-profits, and working knowledge of Salesforce, particularly Nonprofit Cloud and emerging AI capabilities such as Agentforce.

Who we are

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
• Globe & Mail's Top Growing Companies of 2024 and 2025
• Deloitte's Technology Fast 50 winner 2024
• Deloitte's Technology Fast 500 winner 2024 and 2025

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have: 

• Bachelor's degree in business or related field, or equivalent experience. 
• 3-5 years in B2B client-facing roles managing and delivering technology and business change projects with a focus on SaaS product implementation. 
• Experience working with non-profit or public sector organizations (e.g. YMCAs, JCCs, Parks & Rec, membership-based organizations).
• Strong understanding and use of project management methodologies and tools with relevant certifications (e.g., CAPM, PMP) preferred.
• Proven ability to build strong client relationships, interact with customers’ executives, manage and set client expectations, demonstrate strategic understanding of business needs, and successfully position solutions with customers.
• Ability and experience managing multiple complex, multi-stakeholder projects simultaneously.
• Strong problem solving and business analysis skills, and the ability to anticipate, address, and mitigate project risks and challenges.
• Demonstrated success managing client escalations and developing effective resolution plans.
• Excellent communication and presentation skills, with the ability to convey complex information clearly to various stakeholders.
• Ability to manage ambiguity and balance customer needs with delivery constraints. 
• Proficiency in change management principles and practices, including the ability to develop and execute change management plans.
• What will make you stand out:
  • Experience and associated Salesforce certifications including:
    • Salesforce fundamentals
    • Nonprofit Cloud
    • Agentforce

What You Will Be Doing

• Lead end-to-end implementations of Traction Rec on Salesforce, from kickoff through go-live and transition to support.
• Collaborate with internal and external teams to develop detailed project plans, defining scope, objectives, timelines, and resource allocation to ensure successful delivery.
• Serve as the primary point of contact for clients throughout the project lifecycle.
• Partner with technical project team members to translate business requirements into technical solutions.
• Oversee testing process, including User Acceptance Testing (UAT), to validate system functionality
• Identify potential risks and issues, develop and implement mitigation strategies to ensure project continuity and success.
• Plan and consult on training and change management strategies and activities to ensure minimal disruption and high end user  proficiency and adoption. 
• Conduct business analysis to ensure solutions meet objectives and align with business needs.
• Manage go live issue resolution and partner with Product, Support, and Customer Success teams to ensure smooth handoffs and continuous improvement
• Travel to clients (must be able to travel in Canada and US, without restriction).

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $80,000-$90,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. 

Please note that the range details above reflect the base pay only and do not include our competitive bonus program and benefits that we offer.

Our Approach to AI

At Traction Rec, we’re big fans of AI and we embrace it as a tool that helps us work smarter and more creatively. It may even have helped with this job description. That said, our recruiting process is 100% human. From resume review to interviews to job offers, every step is led by real people who care about real people. No bots making hiring decisions here.

If you’re interested, so are we! Send your resume our way, and let’s chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.