Project Manager - SaaS Implementation (Virtual/Remote)

Mission + People + Culture:  With a corporate Mission to stop disease through technology, InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies.  Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions.  Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability. Why work at InductiveHealth? 1. Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes. 2. Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally. 3. Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes. 4. Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success. 5. Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes. InductiveHealth has an opening for a well-organized, self-directed, and experienced Project Manager (SaaS Implementation) to join a collaborative team in the Public Health space. You will manage large-scale project and technical assistance engagements including scheduling and project planning, stakeholder management, risk identification and mitigation, issue tracking and solutioning, communication, and associated documentation per client standards. What you'll be doing in this role:

Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable 

Develop and maintain accurate and updated project plans using Smartsheet or Microsoft Project 

Track and ensure project burn rate is within identified projections 

Demonstrate deep curiosity when working with technical and implementation teams to determine necessary steps and timeline for project completion 

Develop a high-level understanding of our supported products and how they are used 

Understand the contract and all deliverables to ensure requirements and scope are widely known and met 

Proactively communicate and work with clients and internal stakeholders to communicate and address out-of-scope work requests 

Work with Client Success Manager to request funding approval for out-of-scope work requests 

Proactively identify potential risk areas in entire implementation plan and guide client in risk management and mitigation 

Review client complaints and concerns and seek to improve the client experience 

Create a monthly project status report  

Work with Client Success Manager to provide metrics for monthly client status report 

Create Jira tickets for project deliverables; ensure timely updates to tickets as appropriate  

Work closely with the internal teams to ensure tickets are being prioritized appropriately, updated as needed, and discussed ongoing to avoid long term issues 

Follow established change control procedures to manage overall project scope 

Direct, lead and mentor members of the project team; Act as an escalation point and coach for team members 

Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed 

Manage utilization, allocation, and burn for each project 

Facilitate regular project team meetings including meetings with internal team members and client representatives 

Be prepared to lead additional meetings including creating an agenda and documenting/publishing meeting notes and action items 

Follow up on all action items and outstanding tickets in a timely manner  

Develop standardized processes for small projects, which may not require full project management resources, to ensure successful outcomes for smaller clients and internal projects 

Assist in RFP responses 

Attend internal and external subject matter meetings as needed 

What are we looking for?

At least five years of project management experience, preferably in public health or health informatics 

Bachelor’s Degree is required 

Must be a self-starter who is internally motivated and knows how to take initiative 

Experience gained by working with Federal agencies, public health agencies, laboratories, or member-based organizations 

Familiarity with MS Office Suite including MS Excel, MS Outlook, MS Visio, and MS Project. 

Capable of working under tight deadlines and handling multiple projects 

Excellent client relations, presentation, organizational, writing, and communication skills 

Ability to communicate with a broad array of individuals with varying technical aptitudes, professional backgrounds, and affiliations 

Ability to record and deliver information, to explain procedures, and to contribute to the broad range goals of delivering overarching technical assistance initiatives while capitalizing on historical efficiencies and reusability when possible 

What will make you stand out?

Familiarity with Jira, Smartsheet and/or Confluence 

Degree in informatics, health information technology, public health, or laboratory field 

Experience working in a SaaS organization delivering technical solutions to government agencies 

MPH and/or PMP