Project Manager - Implementations

WHO WE ARE

Encoda is a full financial health management platform purpose-built to help physician practices overcome the revenue cycle challenges that quietly erode revenue, such as undetected underpayments, inefficient claim and payment workflows, downcoding, and rising denials. By unifying data across practice management systems, clearinghouses, and payers, we deliver Actionable Revenue Transparency: the real-time visibility, control, and automation practices need to protect and grow their financial health.

Drawing on decades of deep revenue cycle expertise, Encoda empowers practices to consistently achieve insurance first-pass payment rates of 95% or higher, average insurance days in AR of just 27.5, and 25–40% improvements in billing team efficiency. When you join Encoda, you’re helping transform complex reimbursement workflows into clear, repeatable processes—so practices can capture the full value of their services, strengthen cash flow, and devote more time to what matters most: patient care.

WHO YOU ARE

The Project Manager is responsible for leading end-to-end implementation projects—from initial planning through successful go-live—ensuring clients receive a smooth, timely, and well-coordinated onboarding experience. This role works closely with Customer Success Managers (CSMs), internal stakeholders, and client teams to manage project scope, timelines, communication, risk mitigation, and post-implementation transition. The ideal candidate combines strong project management discipline, outstanding communication skills, and the ability to build productive cross-functional relationships.

A DAY IN THE LIFE

Implementation Management

• Lead the full implementation lifecycle, including discovery, requirements gathering, solution design, configuration coordination, testing oversight, and go-live execution.
• Develop detailed project plans, timelines, and milestones tailored to each client’s operational needs and readiness.
• Facilitate project kickoffs, status meetings, requirements sessions, and validation workshops with clients and internal teams.
• Coordinate cross-functional resources such as Technical Services, Product, Revenue Cycle Operations, Training, and Support to ensure timely delivery of project tasks.
• Assess project dependencies and constraints, and rapidly escalate blockers, resource gaps, or schedule risks to leadership and cross-functional teams to safeguard project delivery.
• Ensure all implementation documentation is completed, stored, and communicated appropriately (e.g., project plans, meeting notes, technical requirements, configuration guides).
• Conduct readiness assessments and lead final go-live planning, ensuring clients are operationally prepared and aligned on next steps.
• Maintain a thorough knowledge of product functionality and best practices for usage and configuration.

Collaboration With Customer Success Managers and Customer Support

• Partner closely with CSMs and Support to ensure a seamless transition from implementation to ongoing account management.
• Provide CSMs and Support with project insights, operational nuances, and client-specific needs that will impact long-term relationship success.
• Communicate project status, risks, dependencies, and escalation points to CSMs and support regularly.
• Collaborate with CSMs and Support regarding client expectations, training needs, workflow adjustments, and change management planning.
• Participate in client meetings alongside CSMs and support when strategic or complex project alignment is required.

Client Relationship & Communication

• Serve as the primary point of contact for clients during the implementation process.
• Establish trust with client stakeholders by delivering clear communication, timely updates, and proactive solutions.
• Manage client expectations regarding scope, timeline, resource availability, and project responsibilities.
• Translate technical concepts into clear business language for client stakeholders.
• Address escalations and provide structured resolution paths.

Project Governance & Reporting

• Maintain accurate and up-to-date project tracking, status reports, action logs, decision logs, and risk registers.
• Provide internal leadership with regular KPI updates on project health, timelines, and resource utilization.
• Ensure implementations adhere to organizational standards, methodologies, and best practices.
• Contribute to continuous improvement initiatives in project management processes, documentation templates, and implementation playbooks.

OUR CORE VALUES

At Encoda, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values. 

Ready: We embrace change and adopt a growth mindset in relentless pursuit of progress.

Collaborative: We have the courage to reach out for help, are approachable when others need our help, and are willing to engage in healthy debate.

Trustworthy: We approach all situations (internal and external) with positive intent and integrity.

Committed: We are accountable to deliver results with a passion for our clients’ success.

Requirements

• Bachelor’s degree or at least 3  to 5 years’ of project management experience, preferably in software, healthcare technology, RCM, or professional services environments.
• Strong understanding of implementation processes, change management, and cross-departmental coordination.
• Excellent communication, facilitation, and client-facing skills.
• Proficiency in project management software tools (e.g., Jira, Asana, Smartsheet, or similar) and fluency in all MS Office tools and applications.
• Experience in healthcare systems, EHR/PM platforms, payment workflow solutions, or RCM implementations.
• Ability to manage multiple concurrent projects with tight timelines.
• Skilled at-risk identification, critical thinking, and structured problem-solving.
• High level of professionalism, composure, and accountability.
• Experience working closely with Customer Success, Support, Operations, Technical, and Leadership teams.

PREFERRED QUALIFICATIONS

• PMP, CAPM, CSM, or other project management certification preferred.
• Familiarity with SaaS product environments and API-based integrations.
• Experience establishing or managing risk-escalation frameworks and mitigation plans within complex implementation projects.
• Working knowledge of data migration processes, system configuration, or interface/integration management.

WORK ENVIRONMENT & EXPECTATIONS

• Ability to work cross-functionally in a fast-paced, deadline-driven environment.
• Comfortable managing remote meetings, workshops, and trainings with diverse client teams.
• Occasional travel for onsite client engagements or major project milestones (if applicable).
• Commitment to continuous learning and process enhancement.

Benefits

• The opportunity to be a part of a leading healthcare IT SaaS organization with a strong mission and set of values
• We are “technology forward”; Encoda has developed a unique and effective revenue cycle management software suite that is central to our services strategy
• Competitive base salary and incentive compensation
• Comprehensive benefit package, including front-loaded Paid Time Off (PTO), medical and dental, matching 401k, and life insurance