Project Manager II

AI overview

Coordinate and oversee new process projects utilizing Project Management Office processes, managing multiple projects while ensuring client communication and team collaboration.

Project Manager II

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Project Manager II and contribute your expertise in a role where your impact truly matters!

This role is located 100% on-site in sunny El Paso, Texas which offers 300 days of sunshine per year and gorgeous mountain landscapes. The Project Manager II is responsible for coordination and completion of the assigned project(s). and will manage level 2 to level 4 size projects. This position will have responsibilities for new process projects, where a Process Migration Methodology (PMM) will be utilized. In new process transitions this role will be the primary point of contact as well as overseeing all aspects of the project utilizing the established Project Management Office processes.

Key Responsibilities:

  • Responsible for planning the project(s) in order to accomplish its goals or produce the products required within constraints such as time, budget and scope
  • Continuously monitors the progress in terms of the status of the plan and reports back to the organization via weekly or other progress reporting by organizing and managing status meetings
  • In transition projects will oversee all transition related activities including monitoring of transition schedules, planning, and coordination of transition status meetings and preparation of transition reports
  • Identifies logs, analyzes and manages potential and actual issues and risks; takes corrective action and reviews how issues and risks may impact scope, schedule, quality and cost
  • Identifies resources needed and assigns individual responsibilities
  • Reviews deliverables prepared by team prior to communicating with client
  • Effectively applies methodology and enforces project standard
  • Articulates and negotiates consensus on a final vision of the product and/or the core project goals
  • Capable of defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables
  • May manage and coordinate third party contractors
  • Responsible for bringing the project to a close, which may include creating an end of project report or evaluation document, holding deployment meetings and activities

Requirements

  • Bachelor’s Degree
  • PMP Certification is required
  • Minimum 5 years of experience in a project management office (PMO) environment.
  • 2+ years of experience in Business Process Outsourcing (BPO) industry desired
  • Demonstrated experience managing multiple projects and cross-functional teams.
  • Proven ability to interact directly with clients and manage geographically dispersed teams.
  • Willingness and ability to travel
  • **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take ownership of an employment Visa at this time**

Benefits

  • Health Care Plan: Medical, Dental, and Vision
  • Retirement Plan: 401k, IRA
  • Life Insurance: Basic, Voluntary, and AD&D
  • Paid Time Off: Public Holidays and Paid Volunteer Hours
  • Short-Term and Long-Term Disability
  • Training and Development
  • Wellness Resources
  • $75,000 Annual Salary

Perks & Benefits Extracted with AI

  • Health Insurance: Health Care Plan: Medical, Dental, and Vision
  • Wellness resources: Wellness Resources
  • Paid Time Off: Paid Time Off: Public Holidays and Paid Volunteer Hours

DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.

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Salary
$75,000 per year
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