Project Manager, CX

Job Summary

We are seeking a Project Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment. The position requires strong business analysis and process optimization skills, along with the ability to leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions. You will work closely with business stakeholders and IT teams to address operational challenges, define best-practice processes, and ensure successful adoption through workshops, user acceptance testing (UAT), and training. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple initiatives simultaneously while influencing stakeholders and delivering impactful results.

Responsibilities: 

·         Serves as a Project Manager for the Global Business Operations organization, focused on post sales unites (Services, Support, business partners etc.)

·         End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation

·         Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning

·         Manage discussion to identify and suggest the best practice process to handle business challenges

·         Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements

·         Consume company's data and BI reports for process discovery and business insights, including using AI.

·         Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.

·         Lead process rollout to wide population, including workshops, UAT and training

·         Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Education:            

·         A University degree B.Sc in Industrial & Management engineering or similar - Must

·         MBA - an advantage

Requirements:

·         At least 3 years of experience as a Project Manager of a global multinational environment in the software industry

·         Excellent understanding of business processes

·         Experience in leading discovery, solution suggestion and implementation phases in projects

·         Hands-on experience with corporate applications (like SFDC, Service Now, AI tools etc.)

·         Experience in writing business requirement documents

·         Self-learning capabilities, via reading, interviewing and data analysis

·         Managerial skills and experience in matrix management

·         Experience leading multi-activities in parallel

·         Experience working closely with IT

·         Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution

·         Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization

·         Highly organized, dynamic and self-motivated team player with a flexible and creative approach

·         Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders

·         Experience in Consulting company - an advantage

·         Knowledge in Professional Services  & Support processes and systems – an advantage