Project Manager, Connected Care - Toronto Region Delivery Team

New or Replacement: Replacement

Union: Non-Union
Number of vacancies: 1
Site: Toronto Western Family Health Team
Department: UHN Connected Care
Reports to: Senior Program Manager, Connected Care
Work Model: On-site
Hours: 37.5 hours per week
Status: Permanent Full-time (contingent on continued funding)
Salary: $98,738 - $123,422 annually (To commensurate with experience and consistent with UHN compensation policy)

UHN Connected Care

UHN Connected Care is known for our ability to deliver sustainable change management programs. Born out of a variety of province-wide projects, we are focused on the healthcare experience as a whole. We have worked with and for stakeholders across the care continuum and garnered strong regional knowledge, including electronic referrals, electronic health records and emergency management systems.

Early years saw us introducing core foundational items to achieve transformation. While there was a heavy technology lift to our projects, our work has always been successful because of an integrated project and change management delivery approach. We continue to look to the future to see where healthcare needs to go in the Ontario Health Toronto Region, seeking solutions within and beyond digital health to enable what we want to do.

Today, we break down barriers to change and connect people who want to solve these problems, bringing policy makers, funders, thought leaders, clinicians and patients to the table to build solutions together. Working with our partners to bring life to great ideas, we use these ideas to create change through sustainable, shareable practices. Our team’s values are foundational to how we approach our work, which include:

• Ensure equity and access
• Collaborate and partner
• Innovate with intention
• Scale, spread and sustain.

UHN Connected Care changes the way that care is delivered and experienced. We do this through driving care integration and digital enablement. Our teams deploy models of care, clinical services, and digital infrastructure to address key gaps in the health system. Our domains of work include post-acute integrated model of care for short stay patients, natural occurring retirement communities (NORCs), outpatient care, virtual care, Connected Care Hub, digital health (eServices and Resource Matching and Referral [Rm&R]) and Altum Health.

POSITION SUMMARY:

We are seeking a skilled Project Manager to join UHN Connected Care’s Toronto Region Delivery Team (TRDT). The project manager is responsible for supporting project activities, solving problems and escalating risks for support. This role will support the advancement of digital health technologies that facilitate communication between providers and patients, while building efficiencies into day-to-day processes.  Advancement of these technologies will include planning, deployment, evaluation, and sustainment activities as well as leading and supporting engagement with Ontario Health Teams (OHTs), health service providers, and reporting accountabilities to our regional and provincial partners. Ultimately, the project manager will support the use and adoption of technology solutions aimed at improving patient and clinician experience as well as patient outcomes. Strong organizational and communication skills, and technical acumen are essential to coordinate with various stakeholders and drive project success. The successful candidate will be highly effective at planning, implementing and delivering projects within an inter-disciplinary team environment.

Duties:

• Establish detailed project plans to articulate time, budget, resources, scope and risks in projects, and manage project activities and documentation
• Regularly engage with project sponsors and stakeholders to collect requirements and to ensure success through project lifecycle
• Lead highly complex large scope projects throughout project life cycle, managing multiple projects and priorities concurrently with the ability to reshuffle priorities as they shift with guidance and collaboration with Senior Program Manager
• Apply change management and communication strategies to multiple stakeholders and organizations throughout projects
• Proactively sense make complex workflows/processes/situations. Demonstrate an excellent ability to summarize key information in a succinct way to foster collaboration, overcome barriers, or address any complications
• Manage risks by balancing client expectations, project scope and taking early action to resolve problems, and escalate risks in a timely and concise manner to Senior Program Manager with proposed solutions for discussion
• Successfully adapt communication style based on stakeholder needs/interests and digital maturity (e.g.  acute care senior leadership, primary care networks, clinicians, Ontario Health colleagues, etc.)
• Develop, mentor and coach other team members and provide real-time and formal developmental feedback on an on-going basis
• Build credibility and foster relationships with peers, managers and stakeholders
• Handle unusually complex problems by breaking them down into their component parts and recommending innovative and creative solutions that will achieve quality and work process improvements and improve future decision making
• Work in a self-directed manner, ensuring successful completion of milestones, objectives, deliverables and achieving long-term desired results
• Develop and present material for review and informational purposes using excellent written, verbal and visual communication skills, with the ability to express complex technical concepts effectively
• Stay up to date on industry news to support new project proposals

• Undergraduate Degree required in Health Informatics, Computer Science, Business or related field
• Project Management Professional (PMP) designation and Change Management Certification are assets
• Minimum 4-5 years Healthcare Project Management experience as a Project Manager preferred
• Minimum 2 years experience working with digital health tools (e.g. eReferral), EMRs, or HIS’ preferred
• Comprehensive knowledge of project management (project planning, implementation, evaluation, risk assessment, benefits realization) and change management methodologies
• Knowledge and experience in developing and executing communications and adoption plans (e.g., stakeholder analysis, communication strategies and tactics, awareness campaigns, gathering user feedback)
• Applicable industry experience in leading projects that support client groups such as Health Care, Pharmaceutical, Finance, Human Resources, Education, Telecommunications etc.
• Excellent interpersonal and client relationship skills
• Supervisory or managerial experience
• Analytical ability with excellent attention to detail
• Excellent risk management skills
• Experience leading vendor management and contract negotiations
• Strong presentation, writing, and/or training skills
• Excellent time-management and organization skills (self-directed)
• Excellent team building skills, listening, coaching, group facilitation and conflict resolution skills
• Proficient use of computer, software, and peripheral equipment, i.e., Windows, MS Office, MS Mail/Outlook, MS Project

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. 

Vaccines  are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code. 

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance.  Any information received related to an accommodation will be addressed confidentially. 

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.