Project Manager, Client Operations

Position Overview

We are seeking an experienced Client Operations Manager to add to our end-to-end Operations team. The person in this role will leverage data, tools, and process to optimize and steward foundational workstreams across E2E Media Operations and Business Operations. A successful Client Operations Manager will drive critical projects forward while motivating clients and internal stakeholders. They excel at problem solving, are comfortable in the unknown, and are excellent communicators.

Responsibilities

• Serve as the primary point of contact and facilitate communication regarding creative campaign assets across Agency, Clients, and Vendors
• Partner with Digital and Video investment, Trafficking, and Operations teams to manage video creative asset trackers and media specs from start to finish
• Ensure timely and accurate trafficking of Video and Digital assets through adherence to cross-agency quality control processes
• Support cross organizational Creative Meetings and maintain documentation across business segments
• Leverage knowledge of Media Buying & Operations to identify and develop process enhancements to drive efficiencies across workstreams related to budget management, creative management, data cleanliness and tool maintenance
• Effectively manage and prioritize multiple projects, establish deadlines, and manage escalations to stakeholders
• Maintain documentation of ongoing optimizations and develop training materials as needed

Required Skills and Experience

• Experience in Operations, Media Buying, Creative and/or Project Management
• Excellent communication and collaboration skills with internal and external stakeholders at all levels
• Strong analytical skills with the ability to identify areas for improvement and optimization
• Strong project management skills with the ability to handle multiple projects and meet tight deadlines
• Proficient in Microsoft Word, Excel, and Power Point

Desired Skills and Experience

• 3-5 years of relevant experience in a media environment
• Experience managing creative assets, preferred
• Proactive, resourceful, and organized team player
• Experience in Project Management tools (Asana, Smartsheet) and Buying tools (MBOX, Prisma), preferred

 Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. 

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.   

Employment Transparency

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email [email protected].