About Kuoni Tumlare
At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape.
Role Overview
We are looking for a dynamic and forward-thinking Project Manager Business Transformation to lead key change initiatives within our Destination Management company (DMC). This role plays a crucial part in driving strategic projects aimed at optimizing operations, enhancing the customer journey, and adapting to evolving market demands across our destinations, services, and digital platforms
Key Responsibilities
Lead and deliver end-to-end transformation projects in areas such as digitalization, customer experience, sustainability, and operational efficiency.
Collaborate closely with senior leadership, operational teams, marketing, and key stakeholders in various locations to ensure strategic alignment.
Analyze tourism trends, internal processes, and customer feedback to identify areas for transformation and innovation.
Identify and implement AI-driven solutions that enhance personalization, automate workflows, and optimize resource allocation.
Define and deliver the ideal digital travel journey, including seamless booking paths, real-time communication, and personalized experiences across touchpoints.
Develop and manage project plans, budgets, timelines, and performance metrics.
Ensure successful stakeholder engagement and communication throughout all phases of transformation projects.
Apply change management best practices to foster adoption and long-term sustainability.
Monitor and report project progress, risks, and outcomes to executive leadership.
Foster a culture of innovation and continuous improvement within the organization.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Project Manager Q&A's