Project Manager (17924)

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

What you'll get to do?

We are looking for a Project Manager  to join our fast-growing Digital Adoption team and lead the product delivery efforts.

Responsibilities:

• Lead the product delivery efforts within the constraints of schedule, scope, features/functionality, and budget

• Understands the business objectives, defines the project scope, and creates a plan with clear outcomes and timelines for enterprise customer projects

• Monitor and report on all aspects of projects including progress, project profitability, forecasted hours, risks, communications, and critical issues

• Manage and coordinate project resources

• Implement best practices to improve the methodology and quality of customer engagements

• Work with cross-functional teams to ensure that projects have the best people with the right skills and at the right time

• Act as the single point of contact for customers, for all project deliverables

• Time zone (5.30 PM to 2.30 AM IST) working all 5days in office.

Our ideal Project Manager:

• 2+ years of work experience in project management or program management roles

• Minimum of 2 years of customer facing experience, preferably in product based companies or consulting firms

• Previous exposure to European and/or North American customers

• Ability to lead and manage complex and concurrent projects

• Ability to collaborate with internal and external stakeholders while dealing with complex situations

• Preferably has professional certifications like PMP, Agile, CSM, ITIL, etc.

• Has used formal project management tools like MS Project, Visio, Smartsheets, JIRA, etc.

• Preferably, lead implementation projects of enterprise applications like CRM, ERP, HCM etc.

• Possesses strong analytical as well as organizational skills with an ability to handle competing client demands.

What sets us apart from the rest?
With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of!
With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
We have been recognized by Gartner as a 'Global Market Leader' in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India!
Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures