Who we're looking for
Every day will look a little different — that’s the nature of projects! In this role, you’re responsible for ensuring the successful day-to-day delivery of client engagements, both those led by your team and those you manage directly. Your main focus is keeping projects running smoothly and ensuring we deliver the very best service.
You’ll work closely with the PMO Director, Director of Consultancy Operations, and Practice Heads to meet productivity goals and support the ongoing success of the PMO and aligned Practices. As a passionate Project Manager and Leader, you thrive on excellent customer service and successful delivery.
Day to day, you’ll liaise with our customers and collaborate across the business — Pre-Sales, Commercial, Consultancy, Support, Finance, and more. Your activities will include planning, oversight, forecasting, progress communication, risk and issue management, escalation handling, and tight budget control.
You’ll also guide, challenge, and support your direct reports to continually raise the bar, fostering a high-performing delivery team with strong governance, processes, and controls.
What you'll be delivering
Line Management / Team Management / Project Oversight / Practice Contribution
- Lead and inspire Project Managers, set goals, monitor performance, and promote high morale.
- Apply SME expertise to aligned Projects, Technical areas, and Practices.
- Oversee delivery, risks, budgets, timelines, processes, and quality standards.
- Manage resources, allocation, and daily operations; intercept and resolve escalations or overruns.
- Contribute to Practice operations, process improvements, and approve proposals with commercial considerations.
- Maintain reporting to PMO leadership; own team KPIs, NPS scores, and month-end validations.
Leadership & Team Management
- Drive seller confidence in project management and support strategic deals.
- Set clear goals, address gaps, and support skills development and career progression.
- Act as primary escalation for personnel issues; provide coverage during absences or high workloads.
Technical Project Management
- Deliver projects personally and via your team, ensuring on-time, on-budget, on-scope, high-quality delivery.
- Apply SME knowledge in aligned Practices; anticipate and resolve issues proactively.
- Mobilise teams, plan resources, balance utilisation, and coordinate with Practice leads and Consultancy Booking.
- Manage budgets, P&L, risks, issues, dependencies, and change requests; keep stakeholders informed.
- Define scope, communicate milestones, obtain customer acceptance, and maintain client relationships.
- Chair meetings, track progress, manage documentation, delegate tasks, report to PMO, and conduct post-project evaluations.
- Collaborate with Pre-Sales on proposals and complete month-end KPIs and reporting.
We think you'll be successful in this role if you have some of the following
- Proven experience of people and team management
- Project Management qualification (PRINCE2 preferred)
- Proven experience of project management in a previous Microsoft Partner environment (or similar), responsible and accountable for managing delivery and customer expectations (utilising Microsoft technologies and cloud services)
- Proven experience of successful project delivery within given commercial constraints (budget control), alongside wider commercial awareness of business units
- Proven ability to manage stakeholders; adapt style appropriate to the context
- Proven customer focus and interpersonal skills; able to establish effective working relationships with people at all levels
- Resilient and able to work under pressure; be oasis of calm when others are struggling
- Excellent organisational and administration skills
- Clear, logical thinker with excellent problem-solving skills
- Self-motivated and committed to ongoing personal development
- Strong leader, able to motivate and challenge your team
What we'll offer in return
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:
- Flexibility over where you work with our Winning from Anywhere® approach
- 25 days holiday
- Home working allowance paid monthly
- Winning from Anywhere® allowance to help your set up at home
- Work at one of the UK’s Top 100 Best Large Companies
- 24/7 GP at hand
- Immediate 24/7 access to an Employee Assistance Programme
- We’ll support you when you’re not well with our Company sick pay scheme
- 4x base salary life assurance
- Private health insurance after a successful year’s service
- Enhanced parental pay and leave, supporting you with those precious life moments
- Access to the Perkbox platform to help make your money go further
- Cyclescheme
- Electric car scheme
- And many more!
