What We Do Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers. Who We Are We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations. Position Overview The Clinical Delivery department at Care Access offers innovative solutions to sites and study teams to optimize site performance and increase study access to patients through multiple service lines. The Project Lead (PL) serves a critical role in the delivery of client projects of one or more service lines as the ultimate driver of project success. The PL acts as a liaison between client and the Care Access team to communicate project scope and priorities, escalate issues, manage performance, and provide the highest level of customer service. The PL is ultimately accountable for client satisfaction, project delivery, and budget management. This is a senior level individual contributor role with the expectation that the PL has strong working knowledge of and experience in the clinical research industry.   What You'll Be Working On

Drive outcomes of global client projects across the Clinical Delivery service lines according to the scope of work

Develop project plans and strategies for successful delivery of results for client projects

Communicate with client and project teams to implement and monitor impact of the services, project strategy, and tactical plans

Make operational and tactical recommendations and adjustments as needed to deliver the outcomes expected by the client

Manage the scope of work, objectives, quality, and deliverables and other activities of assigned projects

Host regular calls with clients to present project progress including KPIs and other metrics, escalation, and adaptations to strategy 

Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates 

Make decisions that drive the success of the project and optimize the experience for the client

Track quality metrics regarding the performance of the team, work with management to correct concerning trends

Analyze and understand study protocols and how Clinical Delivery services can optimize study performance, then manage that optimization

Serve as primary operational point of contact for client and build strong rapport with them

Manage project budget to deliver value to client and meet financial goals of company, including monthly invoicing and forecasting

Coordinate project activities for study team and clients to ensure project milestones and deliverables are met

Develop and implement risk management plans

Support continuous improvement to ensure quality measures are met and improving overall capability

Identify expanded and new services for Clinical Delivery to support industry needs and help build them

Collaborate with other PLs to ensure a consistent, high quality delivery of projects by the holistic department

Additional duties and responsibilities may be assigned as needed 

Physical and Travel Requirements

This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. 

What You Bring (Knowledge, Skills, and Abilities):

Able to develop project strategy and implement it tactically

Strong ability to develop rapport with clients

Demonstrated project management experience

Ability to influence effectively both internally and externally and get work done through others

High attention to detail, ability to meet deadlines and respond to requests in a timely manner

Handles pressure, juggles multiple competing responsibilities simultaneously, and works well with a diverse group of stake holders. Displays professionalism at all times

Advanced communication skills both verbally and in writing 

Able to speak to all levels of an organization  

Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel) 

Understand when issues require escalation 

Proficient in research terminology and basic medical terminology 

Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C 

Strong organization and time management skills 

Critical thinker and problem solver 

Ability to work independently in a fast-paced, remote environment with minimal supervision

Must have a client service mentality

Proper home office set-up including a private space for client communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router) 

Certifications/Licenses, Education, and Experience:

A minimum of 5 years of relevant work experience in clinical research, project management, and/or client relationship management  

College degree or equivalent of education and experience

Clinical research experience

Benefits (US Full-Time Employees Only)

Paid Time Off (PTO) and Company Paid Holidays

100% Employer paid medical, dental, and vision insurance plan options

Health Savings Account and Flexible Spending Accounts

Bi-weekly HSA employer contribution

Company paid Short-Term Disability and Long-Term Disability

401(k) Retirement Plan, with Company Match