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AvePoint

Project Coordinator (SG/PR ONLY, Immediate Starters Preferred)

AI overview

Support the management and operations of a digital platform while coordinating cross-functional processes and developing key service support documentation.

We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you!

 

JOB SUMMARY

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience.

KEY RESPONSIBILITIES

Business & Platform Operations:

  • Assist in business operations and coordination with training partners and customers.
  • Assist and coordinate with various divisions in daily operations and escalations.
  • Monitor issues, work items, and their resolution.
  • Participate in project implementation processes.
  • Develop and test cross-functional Standard Operating Procedures (SOPs).
  • Create and maintain Business Continuity Planning (BCP) frameworks.
  • Establish and implement Risk Assessment frameworks.

Service Support:

  • Manage all tickets that are inbound for the platform as Level 1 resolution officer.
  • Implement and manage a SaaS/PaaS Service Support Centre.
  • Develop user-facing service support content for the platform and website.
  • Monitor support tickets and ensure quality resolution delivery.

Training & Documentation:

  • Assist in onboarding training service providers, shipping lines, and users to the platform.
  • Develop and maintain content related to user onboarding.

QUALIFICATIONS

  • 3+ years of experience in project coordination, preferably in a digital platform environment.
  • Experience with SaaS/PaaS platforms and service support systems.
  • Proficiency in creating and maintaining documentation, including SOPs and user guides.
  • Strong stakeholder management and coordination skills.

 

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

AvePoint

Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com. At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you! AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

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