Project Coordinator / Services Operations

Who We Are: 

Fastr is a technology and services company that powers innovative ecommerce experiences for global brands and retailers. Our SaaS platforms Fastr Frontend and Publicator give marketers and merchandisers full creative control over their ecommerce presence, and our design and development services teams provide expert consultation and execution so that enterprises can flex their resources whenever needed. We are passionate about driving results and delivering value to our clients through cutting-edge solutions and customer centricity.  

Project Coordinator / Services Operations
India (Remote)
 

Who We Are

At Fastr, our mission is to empower business teams to move at the speed of change, do more with less, and replace complexity with powerful capabilities to analyze, create, and deliver experiences that grow their business. Our SaaS platforms, Fastr Workspace and Fastr Optimize, give digital marketing and merchandisers unmatched control over their digital storefront. Trusted by global enterprise brands, and backed by our expert design and development teams, we provide tailored solutions that enable enterprises to scale flexibly and efficiently. 

The Opportunity

We're looking for a highly organized and detail-oriented Project Coordinator to support our Customer Success and Professional Services teams. You'll be the operational backbone that keeps our project and ticket workflows running smoothly, working closely with our Project Managers to coordinate estimates, scheduling, documentation, and client communications, and supports CS and PS leadership in a variety of areas including supporting the Chief Customer Officer with operational reporting, timesheet management and assessment, CRM data hygiene management, and other operational task.

This role is ideal for someone early in their career who thrives on organization, wants exposure to professional services delivery, and is eager to learn project management and services operations. If you're curious about how software projects work and want to build skills that could lead to PM, CSM, or Technical Account Manager roles, this is your opportunity.

What You’ll Do

Estimate Coordination

• Monitor incoming customer tickets and project requests across multiple clients
• Extract key information from tickets and format them according to our Slack workflow templates
• Coordinate with Technical Leads to obtain effort estimates for customer work
• Facilitate back-and-forth between PMs and Technical Leads to refine estimates
• Track estimate status and ensure timely turnaround
• Support PMs in communicating estimates to clients

Meeting & Documentation Support

• Schedule client and internal team meetings across time zones
• Attend meetings and capture clear, organized notes
• Maintain and update client Confluence pages with current project information
• Ensure project documentation stays accurate and accessible

General Coordination

• Support both Project Managers across their respective client portfolios
• Help manage workflows in Asana, Zendesk, and Everhour
• Identify process improvements as you learn our workflows
• Adapt to evolving responsibilities as we automate parts of this workflow

Services Operations

• Prepare weekly and monthly operational reports tracking key metrics 
• Monitor daily timesheet submissions in Everhour, following up with team members on missing or incomplete entries
• Ensure accuracy and completeness of client records in Hubspot CRM

What We’re Looking For

Required

• 1-3 years of professional experience in a business environment
• Bachelor's degree or equivalent experience
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication in English
• Comfortable working with multiple tools and systems (we use Slack, Asana, Confluence, Zendesk, Everhour, MS Office)
• Self-directed and able to manage multiple tasks without close supervision
• Reliable internet connection and home office setup for remote work
• Ability to overlap with Eastern Time, North American-based team

What Will Make You Stand Out

• Genuine curiosity about how projects are delivered and managed
• Previous experience in software companies or agencies
• Familiarity with professional services, support tickets, or project coordination
• Proactive mindset—you spot problems before they become urgent
• Desire to learn and grow into more strategic roles

What You’ll Gain

• Direct mentorship from experienced Project Managers and Professional Services leads
• Exposure to the full lifecycle of technical projects and managed services
• Understanding of estimation, scope management, and client delivery
• Potential growth path to PM, CSM, or Technical Account Manager roles
• Flexible remote work arrangement
• Opportunity to shape the role as our automation plans evolve

Apply now to take your career to the next level with Fastr!

Fastr is an Equal Opportunity Employer. We are excited to get to know you! Throughout our process you can expect to meet with different members of the team including the Hiring Manager, Peers, Leadership, and complete a technical skills assessment. The People Team will walk you through the steps and be your "go-to" person for any questions.

Fastr is an Equal Opportunity Employer.