Project Coordinator, Retail Technology (Temporary - 18 Month)

Department: Technology Reports to: Product Manager, Retail Technology Location: North Vancouver   Your Opportunity at ARC’TERYX: As the Project Coordinator, Retail Technology you will be a key part of the Retail Technology team and will be participating in project plan tracking and reporting activities related to the projects through design, build and implementation phases. This role will support project coordination and administration tasks related to the various internal, external and vendor project teams. Working closely with various technology managers to ensure each team’s work is executed to plan and any deviations are captured, updated and, if necessary, escalated accordingly. This role is based out of our North Vancouver office but can also be hired remote. There is an expectation to come to the office on an as-needed basis. Business Operations occur on Pacific Time zones. Candidates must be eligible to work in Canada. Meet Your Future Team:  The Retail Technology team is responsible for driving the future vision of technology in our retail stores. In this role you will work with teams internal and external to Arc’teryx as we all come together to deliver a quality product that excites our product guides and guests in store.   If you were the Project Coordinator, Retail Technology now, here are some of the core activities you would be doing:

Collaborating with other project or technology managers to create a comprehensive delivery plan 

Collaborating with the cross functional teams to schedule cutover, delivery, test & turn on activities  

Preparing project artifacts such as schedule and other related documents   

Referencing output from PI planning to create a consolidated project plan with all dependencies captured 

Updating and monitoring project plans to ensure tasks are being executed, as planned, between teams. Being a point of escalation when necessary  

Managing Jira tickets and providing stats on sprint activity  

Facilitating scrum ceremonies such as daily stand-ups, sprint planning, and retrospectives

Setting up virtual and physical meetings for teams to collaborate 

Contributing to the communication of project status updates, next steps to project teams and go-live readiness  

Working with teams to refine and setup our hypercare support plan  

Facilitating hypercare support calls, managing support tasks and actions with teams

Here are some of the things you could be working on in the future:

Deploying new features to our Point of Sale (POS), Manhattan Active Omni, into Arc’teryx retail stores. Including MPOS, operational & login enhancements and additional modules within Manhattan Active Omnichannel including Store Order Fulfillment and omnichannel guest improvements

Collaborating with the team on improving our product guide processes within the POS

Supporting other projects and tasks as assigned 

Are you our next Project Coordinator, Retail Technology?

You have a relevant university degree or technical diploma and a minimum of 3+ year’s related experience. An equivalent combination of education and related experience may be considered. 

You have some hands on experience and exposure in Agile project management 

You have exposure working in an agile methodology environment

Scrum certification (CSM, CSPO, etc.) is an asset but not required

You have some exposure to retail point of sale products and omnichannel guest experience

You have strong organization and prioritization skills while managing multiple, competing priorities using tools like JIRA

You have strong experience in Powerpoint, Smartsheet, JIRA and Confluence 

You are an excellent collaborator while also being able to work effectively with a team 

You are adaptable and demonstrate forward thinking on new challenges 

You are able to prioritize and manage multiple tasks within tight timescales 

You have excellent written and verbal communication skills 

You are proactive in identifying the root cause of issues and developing solutions 

You remain highly flexible and adaptable when faced with ambiguity 

You are able to balance autonomy and collaboration 

You inspire breakthrough thinking and continuous improvement with agile mindset 

You are naturally curious about Information Technology, systems and the unreasonable use of acronyms and terminology 

Your passion for your work is paralleled by your passion for getting outside and living it