Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?
The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!
ABOUT US:
The Client is a leading global drinks agency with headquarters in London, Sydney, Los Angeles, New York & currently launching in São Paolo. In two decades we have earned a reputation for excellence, style & reliability, which has seen the biggest names in the drinks & events industries come to rely on us for a growing range of services.
The Client creates experiences that closer connect people to brands while creating a culture for growth.
WE DON’T JUST DO DRINKS.
The Client specializes in Event/Festival Production, Hospitality, Brand Marketing/Strategy, Creative Services & Experiential Marketing. Our STUDIO creative services include content creation, branding, photography, videography, 3D modeling & graphic design.
The Client's mission is to challenge healthy growth while creating lasting memories through impactful experiences. We develop our people, nurture a learning environment, champion grit, embrace challenges, encourage a growth mindset & aim to build better people, which in turn create better TEAM mates.
In this role, your time will be spent between the below key functions:
· POSITIVE TEAM WORKFLOW – Making sure there is a high performing & positive work environment for all those involved in your projects.
· PROJECT ADMIN – Building & helping all project documentation, this includes setting up TEAMS channels, INT/EXT meetings & supporting general project supporting docs.
· PROCESSES & PROCEDURES – Helping upkeep project workflow & processes. Helping give feedback on ways to improve efficiency & effectiveness on team output.
· NEW BUSINESS DEVELOPMENT - Drive & convert business development for both new & existing clients, in line with S&C’s growth strategy.
· EVENT PROCESSES & PROCEDURES - Supporting all project operational processes & protocols. Including but not limited to; contractor training, warehouse logistics, bar set up, vendor management & ergonomics, event plan building, operational documents, client handling on site, portfolio allocation etc
· DEPARTMENT – Ensure execution is meeting required GP%, with the overall department meeting the target GP% & NP%
· COMMUNICATIONS – Ensure excellent communications both internally & externally. Updating all documents for projects including but not limited to timelines, financial roll ups, calendars, databases, SOP’s, Staff briefing documents & key communication documents.
· FINANCIAL - Responsible for gross profit targets being achieved on all projects. You will have full visibility to quotes & be required to manage budget trackers to ensure company targets are being met.
· REPORTING – Ensuring weekly updates internally to the S&C account leads, this will then be used as part of the weekly/monthly & annual reporting.
· TEAM CULTURE – Help build an inspiring, inclusive & unified team culture within Sweet&Chilli. This includes being positive, contributing to the business by supporting the S&C core values & bringing your best self to the work place everyday.
DAY TO DAY
· Support all project leads on required tasks
· Manage project budgets from quote to invoice with a P&L
· Oversee & support projects - revenue, gross profit & net profit
· Support incoming email & phone requests for new event business
· Ensure all budget trackers are up to date for internal reporting daily
· Plan & execute a business development plan with new & existing clients
· Find cost efficiencies across the department where available
· Build excellent vendor relationship while regularly building & updating databases
· Build & maintain excellent client relationships at all levels
· Support the wider Sweet&Chilli team in planning, testing, implementation, and evaluation of client brands & new business opportunities
· Upkeep of all S&C digital platforms – Asana, Foodstorm, Harvest, Pipeline, Slack & Calendars
· Support S&C’s social media/marketing strategy when required
· Efficiently managing all expenses both personal PEX & ops expenses
· Ownership over company logistics including but not limited to warehouse management, inventory, vehicles & office
· Working with various departments to ensure good & cohesive workflow. Making sure bandwidth is considered & standards remain high.
· Build & maintain excellent client relationships at all levels, anticipating growth opportunities & offering brand solutions
· Find cost efficiencies across the department where available
· Build & grow a community of national freelance staff in all areas
· Ensure your training, onboarding & execution protocols for activations is being used effectively.
· Ensure all budget tracking is up to date for internal reporting & client reconciliation
· Support Directors/s on project reporting & analysis
· Host & proactively schedule internal meetings & recaps as necessary
· Contribute & drive ideation during S&C ‘Idea Generator’ meetings
· Own weekly Dept. WIP meetings, contribute to team culture & come prepared for all internal 1:1 meetings
· Manage project timelines effectively, communicating both internally & externally. Over communicate as necessary
· Build excellent vendor/resource relationships while regularly building & updating databases
· Ensure all financials are in line with company policies including PEX & staff expenses
· Support S&C’s social media/marketing strategy with images & image databases from event teams
REPORTING
· Weekly reporting into Director/s during weekly 1:1
· Client budget reconciliations, newsletters for program activity & results from field campaigns
· Manage and keep department WIP’s documents & meeting on track up to date
· Accounts - Ensure all staff payments & supplier invoices are handled on time & correctly
· Accounts – Present complete budget trackers each week to Director/s / financial manager
KEY DELIVERABLES – KPI’s
· PROJECT MANAGEMENT – Effectively support team members to complete their tasks with excellence while also owning your own task list with initiative, ownership & efficiency.
· PROGRAM MANAGEMENT - Manage assigned events with excellence. Effective client/staff/vendor communications while meeting financial targets.
· COACHABLE & GROETH MINDSET – Ensure you’re improving each day, seeking feedback on ways to improve alongside helping yourself & team mates around you to thrive & succeed.
· INT REPORTING - Updates on projects managed, recaps with review against annual targets. This stems from quality weekly meetings with structures, agendas & goals which you will lead.
· BUDGET TRACKERS - Ensure all budget trackers are available & company targeted margins are met.
· COMMUNICATIONS - Ensure all internal communication tools are being used effectively such as Scoro, Asana, calendars, teams, emails & whatsapp. Emails/TEAMS are responded to in a timely matter.
· TEAM - Build & grow our contractor & vendor team for both the infield work of HOSPITALITY, MARKETING & EXPERITIAL.
· RELATIONSHIPS - Maintain excellent client relationships with regular updates internally on progress
· WOW - Maintain all S&C WoW protocols including project allocation/CRM, project pipeline, Scoro, templates etc.
· EXT REPORTING - Prompt & concise client facing reporting & communication
· FINANCE – Weekly call covering weekly budget trackers, contractor payments & vendor invoicing
PERSONAL COMPENTENCIES
· Proficient IT skills (Word, Excel, Outlook, Keynote, G drive, Dropbox, external online platforms)
· Efficient management of your output, including managing shared calendar & time blocking for performance
· Proficient reporting skills & management of reporting scenarios
· Strong time management skills with proven ability to manage several projects at once
· Thrive in a fast-paced environment & ability to work under tight timelines
· Willingness to work weekends & work extended hours when necessary
· Extremely sociable and strong drive to lift those around you to get the best work ethos from surrounding individuals
· Strong email communications with both client & S&C internally, ensuring responses are met promptly
KEY WORKING RELATIONSHIPS
Internal
· Senior Leadership / Directors
· Account Managers
· Financial Manager
· Global HOSPITALITY team members – UK & Australia
External
· USA clients
· Service providers & vendors
Work Set-up:
Onsite
Work Schedule:
For confirmation with the client
Benefits
Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview.
Core Benefits:
Onsite/Hybrid Extras:
For All Employees:
Refer a friend and get up to PHP 8,000 via GCash for every successful hire in this role!
Referral link: https://rb.gy/u35c6
Be part of a company that empowers people with technology.
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