Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose. We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications and expertise to help.
We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders.
To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely:
Caring deeply about our people
Caring deeply about our clients
Developing differentiated and valuable product, service and solution offerings
Driving operational success through our processes, systems and methodologies and a mindset of continual improvement
Continuing to grow organically and profitably
At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things! We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams. We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik.
Role: Project & Connectivity Coordinator
Location: London EC2M - Hybrid, 2 days per week in the office or with clients
Reports to: Project Management Director
Salary: £35,000 - £40,000 experience dependent
The role purpose
This role has a hybrid focus; owning tasks to ensure new Connectivity solutions are deployed correctly, on-time, and invoiced accurately and additionally supporting, coordinating, and managing the resources, time, budget, and scope of projects outside of connectivity to ensure successful delivery in line with requirements and expectations. You will act as the SME for connectivity services within the Project Management team, whilst also supporting Project Managers on complex initiatives and independently manages smaller engagements. Furthermore, there will be the opportunity to help develop and define best practices, both with clients and within Natilik, working towards building a “world-class” Connectivity practice. The role involves direct interaction with clients and collaboration within broader project teams to ensure the timely and accurate deployment of new Connectivity solutions, as well as modifications or cancellations of existing services. The role necessitates effective communication with various internal and external stakeholders, making it an excellent fit for candidates aspiring to transition into a Project Manager role.
Main activities, duties and tasks
Delivering projects to time/cost/quality/scope using the Natilik 4-stage methodology.
Effective risk/issue management in line with best practise.
Co-ordination and management of all project resources including 3rd party suppliers.
Regular reporting on RAG status, P&L health etc. in line with project requirements and monthly reporting rhythm.
Ensuring a high level of client satisfaction throughout.
Efficient billing/utilisation of PS days sold, along with driving more revenue (where appropriate).
Proactive management of PS bookings to ensure the team are kept busy.
Proactive management of client and Natilik dependencies to ensure deadlines are met.
Ensuring successful transition to managed service for completed projects (where appropriate).
Responsible for driving Project NPS responses/following up (where appropriate).
Ensuring documentation/project management deliverables are in line with the agreed scope.
Service Transition Support.
Placing (portal ordered services e.g. Gamma) and managing(all) orders for connectivity services, including engagement with partners, clients and other stakeholders, e.g., Natilik engineers, third parties, to completion. This will include new services, additions and modifications.
Delivery of circuits will require dialogue with clients to capture key information, project timelines and interdependencies.
Updating and maintaining internal billing systems relevant to specific client updates.
Updating internal systems to record contract status for deployed, modified or cancelled services.
Developing industry partner and industry knowledge, supported by SMEs and external training.
How you will make an impact
Maintaining consistent high levels of customers satisfaction.
Supporting our Connectivity practice, helping create templates and process refinement.
Helping grows our Connectivity proposition through innovative delivery management.
Achieving billable-days target on a monthly/quarterly basis.
Supporting our STM practice, helping create templates and process refinement.
Positive mentality with a “can do” approach.
