Programs and Business Operations Lead, Airbnb Services

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

Airbnb Services offer guests access to vetted local experts who provide a wide range of offerings—including meals, wellness, photography, and more— to elevate the travel experience. By creating a trusted marketplace for quality services, Airbnb empowers travelers to make every trip memorable while opening new opportunities for hosts to showcase their unique skills.

The Difference You Will Make:

We are looking for a Programs and Business Strategy Lead to help drive the expansion of Airbnb’s new Services business. This role will support senior leaders, while also owning projects that shape the future of Services. You’ll provide analytical and strategic horsepower, align cross-functional teams, and help translate insights into action. The right candidate thrives in a fast-moving, ambiguous environment and wants to make a visible impact on this new business at Airbnb.

This role requires candidates to be based in the United States, preferably in the Pacific or Mountain time zones. Relocation support is available.

A Typical Day: 

• Analytics: Use SQL and advanced spreadsheet skills to surface insights and build scalable reporting that helps the team track performance and make better decisions.
• Insights: Partner with Analytics and Finance teams to deliver actionable insights to leadership. Distill complex data into clear takeaways that influence strategy.
• Strategic Projects: Lead and contribute to initiatives that drive growth and efficiency for Services, balancing near-term problem solving with long-term scaling.
• Cross-functional Collaboration: Work closely with product, marketing, finance, operations, and supply teams to align on priorities and deliver results.
• Innovation & Growth: Take ownership of assigned initiatives—shaping plans, owning outcomes, and identifying the next opportunities to scale.
• Storytelling: Develop high-quality presentations that communicate strategy, insights, and business performance clearly and persuasively.

Your Expertise: 

• Experience: 10+ years in strategy, operations, or business leadership roles within high-growth environments. Experience building and scaling new businesses.
• Education: BA/BS required; MBA or equivalent preferred.
• Analytical: Advanced SQL, Excel, and Google Sheets skills with the ability to translate data into strategy.
• Strategic & Operational: Proven ability to execute complex programs, improve processes, and manage multiple priorities.
• Communication: Strong presentation and storytelling skills; adept at engaging executives and cross-functional partners.
• Collaboration: Track record of aligning diverse teams and fostering accountability and transparency.
• Adaptability: Comfortable navigating ambiguity and working independently in a startup-like environment.
• Mindset: Positive, resourceful, and solutions-oriented, with genuine enthusiasm for Airbnb’s mission and community.