Programme Manager

Who we're looking for

Every day may be different – it’s the nature of managing programmes and complex projects!
Your primary responsibility will be to ensure that programmes and large-scale projects under your management run smoothly, delivering value and aligning with strategic business objectives. You will oversee multiple interrelated projects within a programme while also being hands-on in managing individual complex projects when required. If you are a passionate Programme Manager who thrives on strategic oversight, stakeholder engagement, and driving successful outcomes, then come and join our enthusiastic team.
This role is a blend of customer-facing programme and project management (65% billable work) and supporting our sales organisation (35% Pre-Sales engagement). You will be hands-on in ensuring successful customer deliveries while also contributing to business growth by shaping proposals, engaging in pre-sales discussions, and helping to define the strategic direction of new engagements.
On a day-to-day basis, you will be liaising with our wonderful Customers (both new and longstanding) and working with nearly all areas of the business, including Pre-Sales, Commercial, Consultancy, Support, and Finance. Your activities will include strategic planning, overseeing programme delivery, directly managing high-impact projects, forecasting, communicating progress, mitigating risks, and managing inter-dependencies. You will also manage budgets and ensure that projects within the programme deliver value and align with business goals.
You will play a key role in programme governance, ensuring projects contribute effectively to the overall objectives of the programme and business strategy.

What you'll be delivering

Customer-Facing Programme & Complex Project Management (65%)

• Lead and manage multiple projects within a programme to ensure they align with business strategy and deliver expected benefits
• Oversee and support project managers to ensure successful execution while also directly managing high-value, complex, or high-risk projects as needed
• Mobilise and coordinate project teams, working closely with Pre-Sales, Account Managers, Consultants, and Resourcing Teams
• Establish programme governance frameworks, ensuring clear processes, milestones, and reporting structures
• Drive programme and project planning, ensuring alignment between deliverables and strategic goals
• Identify, track, and manage programme and project-level risks, issues, and interdependencies, ensuring clear pathways to resolution
• Manage budgets, ensuring cost efficiency and financial accountability across projects and programmes
• Own and oversee reporting, generating high-level highlight reports and programme updates for senior management and customers
• Ensure quality standards are upheld across all projects within the programme and for individual complex projects
• Manage customer relationships, ensuring satisfaction and alignment with their strategic objectives
• Conduct post-programme and project evaluations to drive continuous improvement and lessons learned

Pre-Sales & Business Development Support (35%)

• Support the Pre-Sales team by shaping programme and project approaches, delivery strategies, and implementation plans
• Work closely with Account Managers and Solution Architects to scope new opportunities, ensuring alignment with delivery capabilities
• Attend customer meetings to provide expert programme and project management guidance and assist in defining roadmaps for future work and how this impacts/intertwines with current delivery schedules
• Contribute to proposals and Statements of Work, ensuring they are realistic and achievable from a delivery perspective
• Provide insight into delivery feasibility, risks, and resourcing during the sales cycle
• Help refine internal processes to improve the transition from sales to delivery, ensuring smooth programme and project mobilisation

  

We think you'll be successful in this role if you have some of the following

• Programme and Project Management qualifications (MSP, PgMP, PRINCE2, PMP preferred) or strong equivalent experience
• Proven experience in managing both complex projects and multi-project programmes within a Microsoft Partner environment (or similar)
• Strong strategic thinking, with the ability to align projects and programmes to broader business goals
• Extensive experience in stakeholder management, with the ability to engage at all levels of an organisation
• Strong financial and commercial awareness, with experience in managing budgets across projects and programmes
• Experience in both hands-on project management and programme oversight, understanding how to balance delivery and governance
• Excellent leadership and team management skills, with experience in mentoring and guiding project managers
• Strong problem-solving skills, with a structured and logical approach to addressing challenges
• Self-motivated, proactive, and committed to continuous professional development

What we'll offer in return

In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:

• Work at one of the UK’s Top 100 Best Large Companies
• Flexibility over where you work with our Winning from Anywhere® approach 
• 25 days holiday 
• Home working allowance paid monthly 
• Winning from Anywhere® allowance to help your set up at home 
• 24/7 GP at hand 
• Immediate 24/7 access to an Employee Assistance Programme 
• We’ll support you when you’re not well with our Company sick pay scheme 
• Private health insurance after a successful year’s service 
• Enhanced parental pay and leave, supporting you with those precious life moments 
• Access to the Perkbox platform to help make your money go further 
• Cyclescheme 
• Electric car scheme 
• And many more!