Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel.
Samba is seeking a Client Success Manager to join our fast-paced team in the APAC region. We're looking for a highly motivated and adaptable professional with a strong technical background in programmatic advertising and an in-depth understanding of the ad tech ecosystem.
This role is ideal for a self-motivated individual who is eager to take ownership of client portfolios and drive growth. You will be at the forefront of our data, programmatic, and measurement capabilities, leading media planning, reporting, and campaign management from pre-sales to post-sale servicing. You'll work closely with the sales team to provide an exceptional end-to-end client experience, ensuring seamless campaign execution and performance optimization, while translating complex data into actionable insights that demonstrate value.
What You'll Do
Assess client business goals and media requirements to deliver tailored solutions and strategic recommendations for audience and measurement
Build and maintain strong client relationships, driving satisfaction, renewals, and expansion opportunities
Analyse campaign performance and translate data into clear, actionable insights that demonstrate ROI
Lead post-campaign reviews and client presentations, aligning on performance, learnings, and next steps
Develop and activate audience strategies aligned to client media plans, including cross-sell and upsell opportunities
Monitor, optimise, and troubleshoot campaigns, audiences, and measurement to ensure smooth delivery
Collaborate cross-functionally with Sales, Product, and Operations to support effective execution
Identify and drive process improvements to enhance operational efficiency and client outcomes
Who You Are
Required Qualifications:
Bachelor's Degree
5+ years of programmatic advertising experience with a proven track record of growing accounts and establishing strong client relationships
Strong programmatic expertise and confidence working with a range of ad-tech vendors, including DSPs, SSPs, DMPs, ad servers, and ad-verification platforms
Solid experience in Excel, including pivot tables and advanced data visualization
Key Attributes:
Meticulous attention to detail
Master of time management with the ability to prioritize multiple tasks and meet deadlines in a fast-paced startup environment
Exceptional interpersonal and problem-solving skills with the ability to manage difficult client conversations
Hands-on expert who is passionate about ad tech and ready to take on challenges
Self-starter who loves learning and teaching new technology
#LI-AH1
Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.
