Program Specialist, Service Lines - 2025551

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.   If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.     ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability. POSITION SUMMARY: World Relief is seeking a Program Specialist, Service Lines. The Program Specialist plays a pivotal role in advancing World Relief’s U.S. Programs by supporting the buildout and implementation of service lines, prioritizing Economic Empowerment and Adult Education. This position focuses on program coordination, pilot project support, and cross-team collaboration to ensure timely delivery of initiatives and alignment with strategic goals. ROLE & RESPONSIBILITIES:

Service Line Development

Support the design, planning and implementation of strategies for Economic Empowerment and Adult Education service lines.

Assist in developing tools, resources, and processes that enable scalability and consistency across sites.

Assist with coordination of the Adult Education and Economic Empowerment Communities of Practice.

Coordinate the Children & Youth Community of Practice, which will be co-owned across multiple service lines including Economic Empowerment and Adult Education.

Support Adult Education and Economic Empowerment Service Lines with private proposal development, such as editing, collecting information from offices, gathering evidence, etc. and assisting in donor reporting for secured grants.

Pilot Project Support

Coordinate planning and execution of pilot projects, ensuring clear timelines, deliverables, and documentation.

Gather feedback from stakeholders and synthesize learnings to inform future program design and current program improvements.

Program Coordination

Track and report program deliverables and milestones to ensure alignment with strategic priorities.

Maintain accurate records and proactively identify trends, risks or delays.

Assess the effectiveness, relevance and impact of programs based on measures and feedback.

Communicate learnings and recommend program adjustments and improvements in collaboration with program directors and DMEAL staff.

Data Collection & Communication 

Anticipate data collection needs and translate them into program and system implementation.

Communicate the value, purpose, and frequency of data collection, monitoring and evaluation activities to local offices. 

Coordinate timely and accurate data entry, reporting, listening and storytelling from local offices.

Collaborate with the Impact Data Officer to ensure quantitative and qualitative data integrity and share the story of impact with stakeholders.

Cross-Team Collaboration

Facilitate communication between service lines and other teams to support integrated approaches.

Contribute knowledge-sharing initiatives and organizational learning efforts such as the DMEAL (Design, Monitoring, Evaluation, Accountability, and Learning) buildout.

JOB REQUIREMENTS:

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Bachelor’s degree required.

3+ years’ experience in project coordination, nonprofit work in refugee/immigrant facing programming or working with other vulnerable populations.

Experience in Employment programming or Adult Education/ESL preferred.

Lived experience as an immigrant, working at a local resettlement agency, or experience living and/or working in a cross-cultural environment

Ability to work effectively both as a team member and independently.

Ability to capture and organize complex information.

Strong written and verbal communication skills for diverse audiences

Excellent analytical/problem-solving skills and detail orientation.

Ability to prioritize and work on multiple projects.

Proficiency in MS Word, Excel and PowerPoint.

PREFERRED QUALIFICATIONS:

Experience in Employment programming or Adult Education/ESL preferred.