A Program Specialist plays a pivotal role in the successful execution of projects and programs within an organization. Provider Network Operations is seeking a Program Specialist to support several operational functions that maintain the accuracy and integrity of the Aledade portfolio.
The candidate for this role is required to have strong communication, analytical, and organization skills. The Program Specialist must operate collaboratively with internal/external stakeholders, and cross-functional leads to manage program/project scope. This solution oriented candidate for this role should be a problem solver who is detailed and systematic in their approach. In this role, you will undertake a variety of administrative and program management duties ranging from defining business requirements, reporting on key performance indicators,optimizing current processes and supporting the day-to-day work.
This Program Specialist will support the Withdrawals team. The primary responsibility of this resource is to support the withdrawal and rostering teams by ensuring client details are updated timely and accurately to reflect their contract participation with Aledade. Core duties include: ensuring practice contract withdrawals are timely processed, contract participation is reflected accurately in all systems, and providing project management support to all Aledade teams that support the withdrawal process. This resource is expected to independently coordinate assessments, review and remediation of errors on erroneous records. The Program Specialist is expected to identify trends in the data and strive to solve problems that are diverse and complex in scope.
Primary Duties:
Facilitate the withdrawal process through its life cycle, from submission to closure.
Coordinate the processing of withdrawals across cross-functional teams (i.e., Field, Rostering, Operating Model, Con Ops, Legal, Integrations, and Practice Success).
Complete ad hoc data requests from Leadership and compile into reports for use in presentations.
Compile reports on status of withdrawals to communicate out to relevant stakeholders.
Make recommendations on changes/additions to both policies and procedures that support the withdrawal process
Recommend innovative plans for design or quality improvement of unit programs/procedures
Assist in developing operational goals, objectives, and standards for unit, programs, projects, etc.
Represent unit at internal and external meetings with stakeholders
Minimum Qualifications:
Experience with Salesforce, Monday.com, Jira, and Tableau.
Analyst-level ability with Google Sheets/Excel (i.e., VLOOKUP, Pivot Tables, and IF statements).
Proficient with Google Suite
Outstanding verbal and written communication skills
Excellent organizational skills
Analytic skills
Good time management and organizational skills
Minimum Education : High school diploma; Bachelor’ degree in business administration or a health-related services preferred.
Physical Requirements:
Ability to travel up to 5% of the time, as needed
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
