• Provider Management: Build and maintain strong relationships with certified providers to ensure program deliverables are met and performance aligns with expectations. 

• Performance Monitoring & Analysis: Utilize Excel, PowerBI, and other analytical tools to assess provider performance and generate reports for internal and external stakeholders. 

• Client & Partner Communication: Support and participate in client meetings, prepare presentations, and communicate key insights and opportunities. 

• Project Coordination: Assist in planning, monitoring, and tracking project timelines to ensure client expectations and deadlines are met. 

• Quality Assurance & Compliance: Facilitate QA processes for the certified provider marketplace and support ongoing compliance efforts to maintain program integrity. 

• Innovation & Process Improvement: Work collaboratively with internal teams to identify new opportunities, products, and data solutions that enhance the value of the program. 

• Issue Resolution: Assist in identifying and resolving provider-related challenges to ensure smooth program operations. 

• Reporting & Insights: Provide analysis on provider performance and adherence to program requirements using industry-leading analytics tools. 

• Program Communication Support: Assist in creating communication materials to build awareness and confidence in the program, including marketing, training, and reporting documentation. 

• Potential Travel: May be required for program initiatives, client meetings, and regional events. 

• Bachelor’s degree required. 

• Strong project management and/or account management skills. 

• Client support and presentation experience. 

• Proficiency in Microsoft Office Suite, particularly advanced Excel (pivot tables, graphs, and complex spreadsheets). 

• Strong analytical skills with the ability to interpret data and generate insights. 

• Detail-oriented and self-motivated, capable of managing tasks independently. 

• Must be proactive, possess excellent communication skills, and be able to manage multiple priorities effectively in a client-facing and account management environment. 

• Automotive industry experience is a plus. 

• Experience in provider performance analysis and marketplace operations is a plus. 

Shift Digital participates in eVerify