Who We’re Looking For (Position Overview):
Spry Methods is seeking an experienced Program/Project Manager to lead and oversee the successful delivery of a ServiceNow (SNOW) project implementation. This role requires a strategic thinker who can manage interdependence across multiple projects, coordinate cross-functional teams, and ensure programs are delivered on time, within budget, and to the highest quality standards. The ideal candidate will have a proven track record of driving organizational change and delivering measurable business value through effective program management. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills.
What Your Day-To-Day Looks Like (Position Responsibilities):
The SNOW PM will be responsible for the end-to-end management of strategic programs, from initial planning through execution and closure. This individual will serve as the primary point of accountability for program outcomes, working closely with executive leadership, project managers, business stakeholders, and technical teams to ensure alignment and successful delivery. Principal responsibilities include but are not limited to:
Define program strategy, objectives, scope, and success criteria in alignment with organizational goals
Develop comprehensive program plans including timelines, budgets, resource requirements, and risk mitigation strategies; champion best practices in program and project management methodologies
Lead and provide direct or indirect oversight of BAs, Dev team, & other program team members
Establish program governance structures, including steering committees and status reporting cadences
Monitor and manage program budgets, ensuring optimal resource allocation and cost control
Identify, assess, and mitigate program-level risks and issues, escalating when appropriate
Manage program interdependence and resolve conflicts between projects
Facilitate communication and collaboration across all program stakeholders
Track and report on program progress, metrics, and KPIs to executive leadership
Drive change management initiatives to ensure organizational readiness and adoption
Ensure program deliverables meet quality standards and business requirements
Manage vendor relationships and third-party contracts related to program delivery
Conduct program reviews, lessons learned sessions, and implement continuous improvement initiatives
Build and maintain strong relationships with business leaders and key stakeholders
Support change management activities related to ServiceNow implementation
What You Need to Succeed (Minimum Requirements):
Education and Experience:
Public Trust
Bachelor's degree in Business Administration, Management, Computer Science, Engineering, or related field
Minimum 7-10 years of progressive project and program management experience
At least 3-5 years of experience managing large-scale, complex programs with budgets exceeding $5M
Proven track record of successfully delivering enterprise-level programs on time and within budget
Experience managing cross-functional teams and stakeholders at all organizational levels
Demonstrated experience with change management and organizational transformation
Must hold at least one of the following certifications:
Project Management Professional (PMP) certification
Program Management Professional (PgMP) certification
Agile/Scrum certifications (CSM, SAFe, PMI-ACP)
Experience in relevant industry sector
Experience with digital transformation or technology implementation programs
Required Skills and Competencies:
Expert knowledge of program management methodologies, frameworks, and best practices
Strong understanding of project management tools (Microsoft Project, Smartsheet, Jira, Monday.com, or similar)
Strategic thinking with strong business and financial management acumen
Experience with Agile, Waterfall, and hybrid project delivery methodologies
Strong understanding of risk management and issue resolution techniques
Excellent proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio)
Knowledge of change management principles and practices
Understanding of resource management and capacity planning
Ability to work effectively with cross-functional teams including developers, business analysts, and stakeholders
Exceptional leadership, team, time, and stakeholder management abilities
Outstanding communication skills, both written and verbal, with ability to influence at all levels
Excellent problem-solving, analytical, and decision-making capabilities
Strong negotiation and conflict resolution skills using a diplomatic approach to handling sensitive situations
Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment
High emotional intelligence and interpersonal skills; open to coaching and being coached
Results-oriented with strong accountability and ownership mindset
Customer service mindset with focus on user experience
Self-motivated with ability to work with moderate supervision
Ideally, You Also Have (Preferred Qualifications):
Previous experience with ServiceNow implementations or projects
Experience with portfolio management tools and techniques
Knowledge of business process improvement methodologies (Lean, Six Sigma)
Familiarity with enterprise architecture frameworks
Experience with data analytics and business intelligence tools
Understanding of IT infrastructure, software development, or systems integration
Experience with vendor management and procurement processes
Familiarity with contract negotiation and compliance management
Visionary thinking with ability to see the big picture
Servant and inclusive leadership approach with the ability to inspire and motivate diverse teams
Resilience and adaptability in the face of challenges
Strong ethics and integrity
Prior government consulting experience
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