Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

**This is a hybrid position that requires 2 days per week in-office at our Chicago location**

We are looking for an Enterprise Program Manager to lead and execute large-scale PIM, MDM, and multi-domain data implementations, while developing best-in-class delivery processes, governance models, and operational performance metrics (KPIs).

This role is accountable for end-to-end program execution, including enterprise customer implementations, complex integrations, partner/SI coordination, and delivery team leadership. The Program Manager will drive continuous improvement, operational excellence, and predictable delivery outcomes, ensuring strong collaboration across Implementation, Operations, Partners, Product, Engineering, and Commercial teams.

The Program Manager will oversee multiple concurrent enterprise implementations, lead delivery teams, manage scope and change control, and ensure standard operating procedures, estimation discipline, and governance frameworks are consistently applied.

The ideal candidate brings strong leadership, execution rigor, and data-first thinking, with the ability to operate across organizational levels, manage complexity with urgency, and advocate for quality, data integrity, and accountability across all delivery processes.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

Enterprise Program Execution
- Own end-to-end delivery of enterprise PIM/MDM and multi-domain implementations from planning through go-live and stabilization
- Manage multiple parallel programs and workstreams, ensuring alignment across people, process, data, and technology
- Maintain strong control of program plans, milestones, dependencies, and delivery health
Integration & Technical Coordination
- Oversee complex integration landscapes, including ERP, commerce platforms, syndication networks, data lakes, vendor portals, and downstream systems
- Work closely with Solution Architects, Integration Leads, Engineering teams, customer IT, and SIs to define scope, sequencing, and testing
- Proactively manage integration dependencies, risks, and cross-team handoffs
System Integrator (SI) & Partner Management
- May lead delivery coordination with System Integrators and implementation partners across onshore/offshore models
- Define and enforce clear roles, responsibilities, and RACI across internal teams and partners
- Hold SI teams accountable for scope, timelines, quality, and governance adherence
- Act as the escalation point for partner performance and delivery risks
Estimation, Scope & Change Control
- Own project estimation (effort, cost, timelines, resourcing) during planning, presales support, and change events
- Establish and enforce scope control and structured change management processes
- Actively manage scope creep, change requests, and impact analysis across cost, timeline, and resources
- Partner with commercial, sales, and finance teams to ensure delivery commitments are realistic and executable
Operational Excellence & Process Improvement
- Maintain adherence to operating efficiency, quality standards, and customer service goals
- Define, implement, and track KPIs, operational metrics, and delivery performance dashboards
- Lead customer business process reengineering initiatives to improve quality, timeliness, scalability, and project cost control
- Apply continuous improvement methodologies (example Lean, Six Sigma, or similar) to improve productivity and data delivery outcomes
Team Leadership
- Lead Enterprise Project and Program Management across multiple PIM/MDM implementations
- Coach Program Managers, Project Managers, Implementation Leads, and delivery teams
- Build a high-performance, accountable delivery culture
- Strengthen troubleshooting, problem resolution, and escalation management capabilities across teams
Stakeholder & Customer Management
- Work closely with Customers, Partners, Product, Engineering, and Commercial teams to ensure alignment and transparency
- Communicate effectively with enterprise customers on delivery status, risks, and improvement opportunities
- Translate complex data and technology challenges into clear, actionable outcomes

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

Bachelor’s degree required
10+ years of experience with a proven track record in enterprise program management, data operations, or implementation leadership
Strong experience managing PIM, MDM, or complex data-centric enterprise implementation programs
Experience leading cross-functional teams and SI/partner-led delivery
Experience working in a fast-paced, enterprise, and growth-oriented environment
Strong program execution, stakeholder management, and leadership skills
Excellent written and verbal communication
Above-average analytical and problem-solving skills
Advanced Excel and reporting skills
Highly comfortable and passionate about technology, data platforms, and integrations

Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is Bonus Eligible.

For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.

Budgeted Salary Range is:

$109,090—$136,363 USD

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

Program Manager

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Diversity, Equity & Inclusion