About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

The Program Manager will be a critical partner to Faire’s Revenue organization, driving the effectiveness of our processes, systems, and cross-functional execution. This role works closely with Retailer Sales leaders, Strategy & Analytics, Revenue Systems, and Enablement to ensure we are prioritizing the highest value customers and enabling our teams to execute seamlessly.

As a program manager, you will:

Translate business needs into clear requirements for Revenue Systems and other partners to execute against.
Partner with Revenue Management to prioritize initiatives, with S&A to scope strategies, and with Enablement to drive consistent communication and adoption.
Ensure individual contributors across Revenue have the tools, workflows, and support needed to operate efficiently and effectively.
Build quarterly initiative roadmaps with long-term goals in mind

What you’ll do

Program Strategy

Provide Global Program Management Support for the Retailer Sales Functions at Faire

Ex: Evaluate and drive towards impact by measuring adoption and conversion improvements associated with related programs and projects

Systems & Processes

Drive the Mid Market Top of Funnel strategy: supporting the Book Build infrastructure and processes, centralizing the email & call strategy, partnering with Data science on scoring and scraping projects

Ex: creating enrichment workflows, optimizing systems and processes for different parts of the sales funnel based on team need

Identify future process improvements and inefficiencies in both the systems and workflows to help reps more effectively do their jobs (i.e. are hands on with the customers, shadowing calls and workflows, are curious and have a bias for action)

Examples: Run and interpret end of year timestudy, improve and maintain the Salesforce Homebase hub, create feedback loops, managing change

Are a systems and process expert: Salesforce, Salesloft, Orum, Gong and understand how these tools can be best utilized by the team, continuing to improve upon them

Ex: test and drive adoption of the Unify outreach tool

Cross-Functional Alignment

Prioritize and partner with Systems, S&A, Enablement, and Managers on the Quarterly initiative roadmap ensuring that all deliverables are met, key risks and dependencies are flagged, and communication is clear throughout the quarter

Ex: Drive planning brainstorming sessions, cross-functional alignment, rep testing groups

Qualifications

4+ years of relevant experience project or program management or working on a success/sales team
You’re a strategic architect and have a product management mindset – you are able to think broadly about long-term solutions to problems that improve the experience for all teams
You’re a cross-functional guru – you can communicate with teams across the organization (Sales, Success, S&A, Enablement, etc.) to understand stakeholder needs and translate them into solutions and are growing into communication with external stakeholders (Product, Marketing, Engineering, or Data Science)
You’re a clear communicator — you are effective at making the complex simple - and in specific technical detail when needed to ensure we build through the detail
You’re passionate about serving our community - you believe in Faire’s mission to help local retailers and independent brands succeed
You’re relentlessly resourceful - Won’t quit on a problem because the solution is not obvious
You’re kind – you lead with kindness amongst your team and partners, always assuming good intent with those you engage with.
You’re able to project manage and prioritize resources to execute against a deliverable, and you are able to assign work effectively to partners and follow through to execution
You are able to influence and architect priorities across the team you are supporting

Salary Range

San Francisco, CA: The pay range for this role is $110,000- $151,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)

Program Manager, Revenue Strategy and Operations

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